[Hiring] French Speaking Technical Support Customer Experts @Mercier Consultancy Group

Role Description

We are currently sourcing candidates for a prestigious French Speaking Technical Support Customer Experts position in Greece within the booming consumer electronics sector. This is a unique opportunity to provide world-class technical assistance to users of cutting-edge technology while enjoying the vibrant lifestyle that comes with finding top-tier French-speaking jobs in Greece.

• Provide high-quality technical assistance to customers regarding the latest consumer electronics devices.
• Troubleshoot software and hardware issues via phone, email, and live chat in French.
• Ensure customer satisfaction by delivering clear, concise, and helpful technical guidance.
• Document all customer interactions accurately within the CRM system to maintain service standards.
• Maintain deep product knowledge of the consumer electronics portfolio to advise users effectively.
• Participate in regular team briefings to align on support goals and technical updates.
• Escalate complex technical cases to the appropriate engineering departments when necessary.

Qualifications

• Native or fluent French (spoken and written) is mandatory for this role.
• Valid EU passport (mandatory) to facilitate your move to Greece.
• A passion for technology and consumer electronics with a natural ability to explain technical concepts.
• Excellent communication and problem-solving skills in a fast-paced environment.
• Previous experience in technical support or customer service is considered a strong advantage.
• Availability to work in a rotating shift pattern.

Benefits

• Competitive Monthly Salary with 2 Extra Salaries Per Year (13th and 14th salary).
• Monthly Performance Bonus linked to service quality.
• Fully Paid Relocation Package (flight, transfer, hotel stay upon arrival).
• Comprehensive, fully paid initial training program on consumer electronics systems.
• Health Insurance coverage and additional corporate benefits.
• The opportunity to build a career through our exclusive French-speaking jobs in Greece program.
• And Much More...

Company Description

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between top-tier global talent and industry-leading organizations. As experts in human capital and BPO solutions, we are proud to facilitate high-impact career opportunities for professionals seeking to advance their career in international markets.