[Hiring] Freelance Interview Host @M3USA

Role Description

M3 is managing thousands of online interviews in a year and has developed QualStage in response to increasing market demands for remote qualitative research approaches. This solution is easy-to-use, secure, and replicates our high-quality in-person research experiences. We also support our clients with other platforms as well.

As the business continues to grow, we are looking for a Qualitative Interview Host to assist the Market Research Project Management team with the day-to-day call management of market research studies to ensure assigned projects successfully complete on time, while meeting and exceeding client expectations.

Essential Duties and Responsibilities:

• Be a point of contact for technical platform issues for both internal and external users
• Assess technical support level of user to provide appropriate support in a timely manner
• Prepare respondents in advance to join their scheduled interviews on time
• Facilitate start of scheduled interviews and provide troubleshooting support as needed
• Support moderator and interpreter trainings prior to the start of the project
• Triage and communicate issues to the QualStage Product Owner and Engineering team
• Document technical issues and resolutions to support customers and improve internal processes
• Stay up-to-date on product features and enhancements, and be able to provide internal technical guidance as needed

Qualifications

• Bachelor’s degree or equivalent work experience preferred
• Multilingual in at least ONE of the following languages: Polish, Thai, and Asian languages
• Experience supporting customers with Qualitative online platforms preferred
• Strong working knowledge of Windows and Apple operating systems and product suites; internet browsers including Safari, Microsoft Edge, Chrome, and Firefox as well as Apple and Android mobile devices
• Previous experience in customer service, or call centre experience is a plus
• Must have the ability to work in a team environment
• Exceptional written and verbal communication skills
• Excellent interpersonal skills and a demonstrated ability to interact with all levels within the organization
• Able to communicate technical steps in a friendly and simplistic manner - both verbal and written
• Well-developed analytical and problem-solving skills; the ability to quickly solve problems as they present as well as proactively identify and resolve potential issues
• A self-motivated individual with exceptional time management, organizational skills, and self-discipline

Requirements

• Operating hours between 07.00 - 18.00 EST time zone
• Please state your languages and submit CVs in English