[Hiring] Fraud Support Agent @L42M LLC

Role Description

This is a remote position.

Living for Tomorrow is currently accepting applications for a remote fraud support opportunity within the financial services industry. This role is a strong fit for someone who is detail-oriented, comfortable reviewing account activity, confident handling sensitive customer concerns, and able to follow strict security and compliance procedures.

What You’ll Do

• Reviewing account activity for possible fraud
• Fraud prevention, detection, and resolution
• Verifying suspicious transactions
• Reviewing transaction and spending history
• Blocking lost or stolen cards
• Supporting emergency card or cash replacement
• Card activation
• Customer and transaction verification
• Fraud-related notifications
• Documenting account activity and case findings accurately

Servicing Availability

• Intervals may be available 24 hours a day, 7 days a week, 365 days a year
• Agents must be able to service 5 hours / 10 intervals on Saturdays and/or Sundays
• During the Certification SOW, agents are required to service at least 10 hours / 20 intervals per week

Certification Schedule

• Phase 1: November 2, 2026–November 25, 2026
• Phase 2: December 1, 2026–December 14, 2026
• Monday–Friday, 9:00 AM–3:00 PM ET
• No class on: November 11, November 26, November 27, November 30

Certification includes instructor-led learning, self-study, systems training, compliance procedures, and live certification call-taking.

Certification Requirements

• 90% or higher on required assessments
• 90% or higher on the final assessment
• 100% completion of required self-study work
• Successful completion of Phase 1
• Average QA of at least 90% across required certification calls
• No non-negotiable quality misses
• Completion of the required Security Awareness course with a score of at least 85%

Equipment Requirements

• Windows 11 computer with all updates completed
• At least 8 GB RAM
• Intel Core i5 6th generation or newer
• Minimum 4 processor cores
• Processor speed of at least 2.4 GHz
• Dual monitors
• Hardwired Ethernet connection
• Hardwired USB headset with phone-quality audio
• Noise-cancelling microphone
• Webcam for certification
• Apple or Android smartphone for secondary verification
• A client-provided security device may also be required and must be returned when servicing ends.

Performance Expectations

• Commitment Adherence: 90% or higher
• Production AHT: Less than 190 seconds
• Quality Assurance: Above 90%
• Voice of Customer: Above 95%

Strong documentation, accuracy, security awareness, and adherence to procedures are critical in this role.

Screening & Enrollment Requirements

• Background check
• Drug screening
• Photo ID verification
• Currently no cost for the required background check and drug screening
• The drug screening must be scheduled within 48 hours of receiving the vendor email
• Required screenings must be successfully completed at least 14 days before class begins

Preferred Qualifications

• Have financial-services experience
• Have fraud-prevention or fraud-support experience
• Have knowledge of chargebacks or electronic fund transfers
• Type at least 40 WPM
• Have strong attention to detail
• Can confidently handle sensitive account information
• Follow security and compliance procedures carefully
• Communicate clearly and professionally
• Can work independently in a quiet home environment
• Are comfortable navigating multiple systems

Ready to Get Started?

If you have strong attention to detail and want to build experience in financial-services fraud support from home, apply with Living for Tomorrow to begin the qualification process.