[Hiring] Fraud Call Center Representative @Conduent

Role Description

We’re hiring a Remote Fraud Call Center Representative in Puerto Rico to provide high-quality customer service support in a fast-paced call center environment. In this role, you will handle inbound customer calls, resolve inquiries, and deliver a positive customer experience while meeting performance goals.

Key Responsibilities

• Provide professional customer service support via inbound calls
• Handle high-volume call center interactions efficiently and accurately
• Resolve customer inquiries, issues, and complaints in a timely manner
• Maintain accurate records through data entry and system updates
• Follow company processes, compliance standards, and quality guidelines
• Meet productivity, attendance, and performance metrics
• Collaborate with team members to improve customer satisfaction

Qualifications

• High school diploma or GED required
• Minimum of 6 months of call center, customer service, or dispatch experience
• Strong communication and customer service skills
• Ability to work in a fast-paced call center environment
• Basic computer skills and ability to navigate multiple systems
• Reliable attendance and strong work ethic
• Proficient in English
• Must reside in Puerto Rico and be authorized to work in the U.S. permanently
• Ability to successfully complete a background check, credit check, and security fingerprinting

Preferred Qualifications

• Banking or financial services experience

Benefits

• Competitive hourly pay
• Monthly incentive opportunity of up to $350 after training by meeting performance metrics
• Night or weekend differential, based on shift worked
• Benefits from day one (medical, dental, vision) for eligible roles
• Paid time off and holidays
• Paid training
• Career growth and advancement opportunities
• Supportive and inclusive work environment

Training Requirements

• Complete a mandatory 3-week paid training program (Week 1 classroom training; Weeks 2–3 supported call handling)
• Maintain an average quiz score of 80% or higher and complete all required E-Learning courses

Technical & Workspace Requirements

• Secure wired high-speed internet connection, including a verified speed test of 50 Mbps download & 10 Mbps upload; (Wi-Fi not permitted)
• Dedicated workspace with a desk, chair, and a quiet, distraction-free environment
• Company equipment provided

Apply now and make an impact from day one

Looking for more information? We’re happy to help. Visit our landing page to explore key details about the role, including shift schedules, examples of call types, FAQs, and our workspace and internet requirements. It’s a great resource to help you understand what to expect and determine whether this opportunity is the right fit for you.