[Hiring] Fraud Call Center Representative @Conduent Business Solutions of Puerto Rico, Inc.

Role Description

We’re hiring a Remote Fraud Call Center Representative in Puerto Rico to provide high-quality customer service support in a fast-paced call center environment. In this role, you will handle inbound customer calls, resolve inquiries, and deliver a positive customer experience while meeting performance goals.

Key Responsibilities

• Provide professional customer service support via inbound calls
• Handle high-volume call center interactions efficiently and accurately
• Resolve customer inquiries, issues, and complaints in a timely manner
• Maintain accurate records through data entry and system updates
• Follow company processes, compliance standards, and quality guidelines
• Meet productivity, attendance, and performance metrics
• Collaborate with team members to improve customer satisfaction

Qualifications

• High school diploma or GED required
• Minimum of 6 months of call center, customer service, or dispatch experience
• Strong communication and customer service skills
• Ability to work in a fast-paced call center environment
• Basic computer skills and ability to navigate multiple systems
• Reliable attendance and strong work ethic
• Proficient in English
• Must reside in Puerto Rico and be authorized to work in the U.S. permanently
• Ability to successfully complete a background check, credit check, and security fingerprinting

Preferred Qualifications

• Banking or financial services experience

Benefits

• Competitive hourly pay
• Monthly incentive opportunity of up to $350 after training by meeting performance metrics
• Night or weekend differential, based on shift worked
• Benefits from day one (medical, dental, vision) for eligible roles
• Paid time off and holidays
• Paid training
• Career growth and advancement opportunities
• Supportive and inclusive work environment

Training Requirements

• Complete a mandatory 3-week paid training program (Week 1 classroom training; Weeks 2–3 supported call handling)
• Maintain an average quiz score of 80% or higher and complete all required E-Learning courses

Technical & Workspace Requirements

• Secure wired high-speed internet connection, including a verified speed test of at 50 Mbps download & 10 Mbps upload; (Wi-Fi not permitted)
• Dedicated workspace with a desk, chair, and a quiet, distraction-free environment
• Company equipment provided