[Hiring] Founding Customer Success Manager @Beam

Role Description

We’re seeking a passionate and driven Customer Success Manager to champion Beam's exciting expansion into Australia with our innovative platform, Beam Notes. Working closely with an elite team and the Senior Leadership Team, this pivotal role will be instrumental in ensuring the success and growth of our initial partnerships, establishing our impact, and directly contributing to our ambitious journey. You will be at the forefront of ensuring our partners in Australia realise the full value of Beam Notes, fostering strong relationships and driving adoption within key accounts.

Beam Notes is an AI-powered tool, already used and loved by thousands of frontline caseworkers in the UK, US and now Australia. It is designed to significantly reduce administrative burden for frontline workers across various fields. This is a hands-on and high-impact role where you will be responsible for:

• Onboarding new partners
• Driving product adoption
• Project managing delivery
• Identifying opportunities for growth

You’ll be crucial in validating our impact in Australia and building the foundation for long-term partnerships, all while helping the frontline care sector drastically improve its delivery of care.

You’ll be:

• Cultivating Strong Partnerships: Delivering a truly magical customer experience.
• Identifying and Securing Growth Opportunities: Proactively identifying opportunities for account expansion.
• Driving Adoption: Gathering feedback and running training sessions with users.
• Demonstrating Impact: Leading pilot evaluation and showcasing partnership impact.
• Serving as the Voice of the Customer: Identifying and sharing critical learnings.
• Contributing to Customer Success Strategy: Helping to build and refine customer success processes.

Qualifications

• Exceptional Relationship Building Skills: Ability to build rapport and establish trust.
• Strong commercial acumen: Eye for growth opportunities and confident negotiation skills.
• Top-Class Communication Skills: Outstanding written and verbal communication skills.
• An Adaptive and Growth Mindset: Thrives in a dynamic environment and eager to learn.
• A Proactive Approach: Keen eye for customer needs and proactive in improving experiences.
• Meticulous Attention to Detail: Careful eye for precision in work.
• A Genuine Passion for Impact: Motivated by making a positive difference.
• Startup Experience: 2 - 4 years in a high-growth VC-backed startup.

Requirements

• Successfully identifying and securing account renewals and expansion opportunities.
• Achieving high levels of product adoption and engagement within partner organisations.
• Building strong, long-lasting relationships with key stakeholders.
• Providing valuable customer insights that inform market strategy and product development.
• Contributing to the development of a strong customer success function in Australia.

Benefits

• Basic Salary of A$100k - A$130k + 40% variable commission.
• Competitive range of perks based on geography.
• Final compensation will be determined based on qualifications, skills, location, and experience.

Application Process

• A 30-minute call with a member of our talent team.
• A take-home task.
• A roleplay/presentation with members of the team.
• Individual final interviews with Beam’s CEO, Alex and CCO, Rachel.

Reasonable Adjustments

Beam is committed to fostering an inclusive, diverse, and supportive work environment for all employees. We recognise that some candidates may need additional support during their hiring process. If you require a reasonable adjustment, please let your Talent Partner know.