[Hiring] Forms Content Associate @Sovos Compliance

Role Description

At Sovos, we're building software that helps thousands of companies navigate the complexities of tax and compliance around the world. As a Forms Content Associate, you'll be a critical part of our Forms Content team, providing strong technical and sales support for our payroll reporting forms and eFiling software while helping customers solve real-world challenges every day.

• Provide technical and sales support to customers via telephone, email, and chat, addressing queries and troubleshooting issues efficiently and professionally.
• Test form updates developed by other team members to build your knowledge and ensure product quality.
• Troubleshoot customer issues using remote support software and identify patterns and solutions for emerging technology challenges.
• Communicate user challenges and software updates across multiple departments to keep teams aligned.
• Input technical issues into bug tracking software and maintain the customer support portal.
• Improve existing software programs by evaluating objectives, reviewing proposed changes, and leveraging AI tools to enhance efficiency and customer experience.

Qualifications

• Foundational computer software knowledge with the ability to learn efficiently and become knowledgeable on our software and services.
• Strong customer service skills with an emphasis on listening carefully and documenting client needs accurately.
• Effective communication skills (verbal and written) to both technical and non-technical audiences.
• Detail-oriented with the ability to manage your own workflow with team support and concentrate on complex problem-solving.
• Comfort with AI-assisted workflows and technology tools (e.g., phone systems, computer hardware and software applications).
• Client support or service experience is a plus but not required.

Requirements

• Background check required as a condition of employment.

Benefits

• Global Mentoring Programs
• AI Tools and Technology from Day 1
• Continuous Learning and Development
• Language Learning Support
• Global Employee Recognition Platform and Programs
• Global Parental Leave Policy
• Comprehensive Health Insurance
• Life Insurance
• Monthly Meal Vouchers
• Gym Membership Subsidy

Company Description

Sovos is transforming tax compliance from a business requirement to a force for growth. Our flagship product, the Sovos Compliance Cloud platform, enables businesses to identify, determine, and report on every tax obligation across the globe. Sovos processes nearly 20 billion transactions per year, helping companies scale their compliance strategy in 150+ countries.

• More than 100,000 customers – including half the Fortune 500 – trust Sovos’ tax and regulatory expertise and unparalleled integration with their business applications.
• Learn more at sovos.com.