[Hiring] Focus Member Coordinator @SafeRide Health

Role Description

At SafeRide Health, we are committed to ensuring transportation is never a barrier to care — especially for our most vulnerable populations. As a Focus Member Coordinator, you will deliver proactive, white-glove support to high-priority members through a tier-based service model. This role combines empathy, operational precision, and problem-solving to ensure every ride is seamlessly executed. You will monitor ride dashboards, confirm details in advance, and serve as the primary point of contact for member inquiries, resolving issues with professionalism and care. By collaborating closely with routing, network, and operations teams, you will play a direct role in protecting access to care for those who need it most.

Qualifications

• High school diploma or equivalent.
• Strong communication skills (verbal, written, and phone-based).
• Demonstrated empathy, professionalism, and problem-solving ability in member or customer interactions.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Demonstrated empathy, professionalism, and problem-solving ability in member or customer interactions.

Requirements

• Associate’s degree in Healthcare, Communications, or related discipline (preferred).
• Familiarity with dashboards, reporting tools, or CRM systems (preferred).
• Prior exposure to working with vulnerable or high-acuity populations (preferred).
• Experience in healthcare services, transportation coordination, or member services (preferred).

Benefits

• Competitive salary, annual bonus opportunities, and equity options.
• Remote with flexible hours.
• Comprehensive medical, dental, and vision insurance.
• 401(k) with company match.
• Generous PTO, paid company holidays, and paid parental leave.
• Career growth and development opportunities in a mission-driven organization.

Company Description

SafeRide Health is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation to people across America. SafeRide employs proprietary technology, paired with a nationwide network of vetted transportation providers. This enables payers and health systems to intelligently deliver cost-effective, on-demand transportation, enhancing the patient experience in the process. SafeRide serves the largest Medicare Advantage, Medicaid, and provider programs in the country. Learn more at www.saferidehealth.com .