[Hiring] Flex CDP Customer Service Representative @Point C

Role Description

Point C is seeking a customer-focused and detail-oriented Customer Service Representative to support participants and clients with Flex Benefit plans (FSA, HSA, HRA, DCA). This individual will serve as a key point of contact, delivering timely and accurate service via phone and email while ensuring compliance with internal policies and HIPAA guidelines. The ideal candidate is an effective communicator with a strong understanding of healthcare benefits and a commitment to providing an exceptional customer experience.

• Provide support to participants and clients regarding eligibility, benefits, claims, and general plan inquiries
• Respond to inbound calls and emails with professionalism, empathy, and clarity
• Document all customer interactions accurately in the call tracking system
• Navigate and utilize multiple systems and tools to assist customers
• Translate internal processes into clear, understandable information
• Maintain confidentiality in accordance with HIPAA standards
• Contribute to a positive, team-oriented environment

Qualifications

• High school diploma or equivalent required
• 1-2 years of customer service experience, preferably within benefits administration, healthcare, insurance, or a related field
• Experience with consumer-directed benefits (FSA, HRA, HSA, DCA) strongly preferred
• Strong written and verbal communication skills with the ability to communicate complex benefit information clearly and effectively
• Experience with Alegeus (Wealthcare), Eldorado, or similar benefit administration platform preferred
• Familiarity with CSIpack preferred (training provided)
• Experience working in a CRM or Ticketing platform such as Zendesk
• Proficient in Microsoft Office (Outlook, Excel) and Adobe Reader
• Demonstrate the ability to exercise accountability, teamwork, trust, innovation, and a commitment to delivering value in interactions with members, clients, and coworkers
• Ability to educate members on available self-service options, including the member portal, when applicable
• Ability to manage multiple priorities while maintaining accuracy, professionalism, and service-level expectations
• Strong attention to detail and organizational skills
• Ability to multitask in a fast-paced, remote environment

Requirements

• Individual compensation will be commensurate with the candidate's experience and qualifications.
• Certain roles may be eligible for additional compensation, including bonuses, and merit increases.
• Certain roles have the opportunity to receive sales commissions that are based on the terms of the sales commission plan applicable to the role.
• Pay Transparency: $35,000 - $40,000 USD

Benefits

• Comprehensive medical, dental, vision, and life insurance coverage
• 401(k) retirement plan with employer match
• Health Savings Account (HSA) & Flexible Spending Accounts (FSAs)
• Paid time off (PTO) and disability leave
• Employee Assistance Program (EAP)