[Hiring] Customer Operational Readiness Representative @Gulfstream

Role Description

The Customer Operational Readiness (COR) Representative supports all model aircraft, both new and pre-owned, during final outfitting and delivery and for the first 10 days in service. The COR Representative will support in any manner necessary to ensure the aircraft operates properly, safely and to the customer's expectations.

• Build trusted relationships with senior customer stakeholders by providing strategic guidance, managing expectations, and ensuring a seamless transition to operational readiness.
• Lead the rapid resolution of critical technical and operational challenges while maintaining schedule commitments and customer confidence.
• Deliver clear, tailored training and operational briefings that enable flight crews and maintenance teams to confidently operate and support the aircraft.
• Provide concise, actionable updates to customers and leadership on aircraft readiness, risk mitigation, and issue resolution progress.

Qualifications

• Bachelor's Degree in Aviation Maintenance, Engineering, or related curriculum required or equivalent combination of education and experience.
• 7 years experience in aviation maintenance, in either a maintenance support or operations capacity.
• 3 years direct hands-on experience on the specific Gulfstream model(s) for which the COR Representative is assigned to support.

Requirements

• Support deliveries of all models through domestic and international travel.
• Assist COR Management with scheduling functions as necessary.
• Train and mentor new COR team members to improve overall efficiency and effectiveness within the organization.
• Carry out any special product support assignments to aid the company in maintaining industry standard customer satisfaction.
• Maintain effective communications through which technical information related to maintenance and operational problems is shared with all support group personnel and customers.
• Keep current on Gulfstream Product Support, including Service Centers, Warranty Facilities, F.A.S.T. Support, and Gulfstream policy changes affecting the customer’s operations.
• Assist with Customer Operational Readiness Evaluation (CORE) when required.
• Perform interim duties and additional functions as Field Service Representative as required.
• Assist in development of new and improved departmental policies and procedures.
• Perform other duties as assigned.

Benefits

• FAA Airframe and Powerplant License preferred.
• An A&P license and four (4) years of aviation maintenance experience may offset the Bachelor’s degree.
• Formal training in the Gulfstream product line maintenance procedures and practices preferred.
• Knowledge of all Gulfstream support departments preferred.
• Experience as technician or mechanic at a Gulfstream or Gulfstream approved warranty facility preferred.
• Capable of frequent domestic and international travel, often on short notice.
• Strong computer skills for reporting purposes and for maintenance diagnostic purposes.
• This job requires one to be able to read, write, speak, and understand the English language.