[Hiring] Customer Experience Representative @Solace

Role Description

As a Customer Experience Representative for Solace, you will support our patients and advocates via phone, email, and chat. Through feedback and action, you’ll also help our team ensure people get the support they need on their healthcare journey.

In this role, you will work with our clients and advocates in a variety of ways:

• Appointment confirmations and in-depth troubleshooting
• Developing creative solutions that resolve issues our clients and advocates encounter
• Supporting new clients during their first experiences with Solace
• Sharing and tracking feedback to help us continuously improve and create a world-class experience for all of our users

This position requires flexibility to work any of our three shifts: [5:00 AM - 2:00 PM PT, 7:00 AM – 4:00 PM PT, or 9:00 AM – 6:00 PM PT]. Shift assignments will be discussed during the interview process.

Qualifications

• Empathy is your superpower, and you’re confident working through the toughest of conversations, whether by phone, email, or chat
• You’re detail-oriented and understand that sometimes the smallest details make the biggest difference
• You know your way around a computer and are a quick learner who works well in (sometimes) hectic circumstances
• You are a natural troubleshooter, knowing what questions to ask to get to the root of any issue
• You are a creative problem solver and won’t hesitate to lean on your team for help when necessary
• You are more than comfortable giving and receiving feedback
• You thrive on ensuring great outcomes for every person you interact with
• You enjoy and embrace interacting with people from all walks of life
• You’re comfortable forming quick bonds during your contact with our clients
• You’re flexible and willing to jump in and assist with anything when called upon
• If you see something that’s not quite right, you are not shy about reporting the trouble and suggesting a solution
• You’re a team player with a “get it done” mentality

Requirements

• Applicants must be based in the United States.

Company Description

Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions—and get better outcomes.

We're a Series C startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, Signalfire, and IVP. Our U.S. based team is lean, mission-driven, and growing quickly.

Solace isn't a place to coast. We're here to redefine healthcare—and that demands urgency, precision, and heart.