[Hiring] Field Support Representative Diagnostics @IDEXX

Role Description

As a Veterinary Field Support Representative (FSR) for Diagnostics, you will work collaboratively with an internal team to develop strategies and maintain your customer accounts through education and other customer-centric solutions. No two days are the same, and you’ll spend your time in the field building relationships, solving problems, and supporting customer success.

This is a highly dynamic, customer-facing role for Veterinary Technicians and Practice Managers, where you will:

• Travel up to 75% of the time (5+ days of car travel per week and 6-8+ overnights per month); weekend hours and weekday overtime may also be required.
• Install and train the staff in the clinic on the best way to use IDEXX Analyzers (e.g. ProCyte, Catalyst One, SediVue, InVue).
• Support critical customer visits, providing onsite technical troubleshooting when things don’t go according to plan.
• Utilize a wide array of programs to plan and strategize your customer visits, serving as a true IDEXX Ambassador.
• Manage your schedule based on the unique attributes and needs of your customers, while also focusing on your own professional development and growth.

Qualifications

• 3+ years of experience working in a veterinary practice or similar work experience.
• Familiarity with IDEXX products.
• Valid driver’s license and acceptable driving record required.
• Residency in the Las Vegas South territory (greater Enterprise area) and willingness to travel within this territory and occasionally outside of this territory as needed.
• Ability to build and maintain relationships to gain confidence and trust from others.
• Strong communication and ability to collaborate with customers, management, and peers.
• Planning and prioritization skills to make quality, timely decisions.
• Effective listening skills to discover customer needs and adapt your approach and demeanor to different situations.
• Comfort learning and using technology such as computers, tablets, and smart phones (computer networking experience is a plus).
• Ability to perform the physical aspects of the role, including extending and reaching with hands and arms, using hands and fingers to handle, squeeze, twist and manipulate objects, controls and tools; plus occasionally climbing, balancing, bending, stooping, kneeling or crouching; and lifting, moving, and carrying up to 60 pounds.
• Specific vision abilities including close vision, color vision, depth perception, and the ability to adjust focus.
• Hearing acuity sufficient to effectively communicate with customers and employees via telephone and in person.
• Ability to effectively communicate in English with customers and team members.
• Ability to travel and work within assigned area, drive car for extended periods, and work and/or have contact with animals.

Benefits

• Hourly rates targeting $30 – $35 / hour based on experience.
• Opportunity for annual cash bonus.
• Health / Dental / Vision benefits day one.
• 5% matching 401k.
• On-the-job training and career advancement opportunities.
• Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more.
• A dynamic and exciting career that utilizes your veterinary practice experience and technical skills, allows you to travel, meet new people, expand your knowledge and skill set, all while positively impacting the lives of pets and their owners.
• Continued growth within your position through comprehensive training programs.