[Hiring] Analytical Field Service Representative @Agilent Technologies

Role Description

Are you a soon to be or recent graduate eager to kickstart your career in an innovative environment? If your answer is "YES", then join our NEW Campus Hire Program as a Field Service Engineer in our Customer Service Organization. You’ll onboard, train, and develop with a cohort of peers, building your professional network from day one!

At Agilent, our Field Service Engineers help customers answer critical questions, enabling scientific discoveries that enhance quality of life. You’ll work in various labs, continuously learning about new instruments, software, and consumables. Your interpersonal skills, creativity, and commitment to top-notch customer service will drive customer success. Join us and be part of this rewarding work!

As an Agilent Field Service Engineer, you’ll travel to a variety of customer labs to install, maintain, and repair critical Chromatography, Spectrometry, and Spectroscopy instruments used in Food, Chemicals & Materials, Pharmaceuticals, Environmental, and Forensics research and manufacturing.

What You’ll Do:

• Support Customers: Engage with customers for the on-site installation, maintenance, and repair of one or more products related to:
  • Liquid Chromatography
  • Gas Chromatography
  • LC Mass Spectrometry
  • GC Mass Spectrometry
  • Atomic Spectroscopy
  • Molecular Spectroscopy
• Problem Solving: Diagnose and resolve product performance issues, ensuring smooth and uninterrupted operations for our clients.
• Preventive Maintenance: Advise customers on preventive measures and configurations to enhance product performance and longevity.
• Collaborate: Work closely with our Support, Sales, Marketing, and R&D teams to deliver comprehensive solutions.
• Continuous Learning: Participate in internal technical training and workshops to stay ahead in your field.
• Advocate: Elevate "Voice of Customer" in relaying critical insights and customer experiences to Agilent leadership.

Qualifications

• Education: Bachelor’s or master’s degree in a science field (e.g., chemistry, biology, biochemistry, biotechnology, engineering or similar).
• Skills: Strong problem-solving abilities and a passion for technology.
• Experience: Minimal to no prior work experience required – we value your fresh perspective and eagerness to learn.
• Team Player: Ability to work effectively within a team and coordinate activities with others.
• Adaptability: Willingness to travel and adapt to different customer environments.
• Relocation: As part of the Services Campus Hire Program, successful candidates will spend 4 months onboarding and training with peers in Wilmington, Delaware and must be willing to relocate for that period; housing assistance will be provided during the program.

Benefits

• This job has a full time weekly schedule.
• Includes the option to work remotely.
• Eligible for choice of company car or reimbursement for personal vehicle usage.
• The full-time equivalent pay range for this position is $28.85 - $54.09/hr plus eligibility for bonus, stock and benefits.
• Pay ranges are determined by role, level, and location.

Company Description

At Agilent, we’re on a collective quest to improve the world around us. As a global leader in laboratory technologies, we support scientists in 110 countries in cutting-edge life science research, patient diagnostics and their efforts to ensure the safety of water, food and pharmaceuticals. Our people create some of the world’s leading-edge laboratory technology and work side by side with customers to help them maximize productivity and achieve superior scientific outcomes.

We do this important work in a diverse environment built on a foundation of trust, respect, and uncompromising integrity. Whatever the challenge, we come together to deliver trusted answers to our customers’ critical questions – bringing great science to life. We can’t wait for you to join us!