[Hiring] Field Operations Associate II @Grainger Businesses

Role Description

The FOA II’s main function is to support Grainger's strategic vision to be Our Customers' First Choice by providing the best service each and every time to customers in helping them manage their inventory and operations.

You Will:

• Customer Service/Inventory Management:
  • Services multiple customer locations on a designated route by providing the following services:
  • Receive and stock purchased product in designated customer locations.
  • Ensures proper product stocking levels at customer locations by scanning orders as inventory is depleted.
  • Oversee customer inventory locations by ensuring proper labeling and quantities on hand are accurate.
  • Resolve customer problems promptly and accurately in a manner that will retain and promote customer loyalty in accordance with Grainger policy and procedure.
  • Comply with the safety and inspection requirements of both Grainger and the facility where the service is being provided.
  • Meet defined KPI’s for the position.
• Non-Route Based Activities as required:
  • Perform machine break/fix activities for different machines at the customer's site.
  • Implement territory work relating to planning and execution of customer inventory projects.
  • Perform data collection (related to inventory information) at customer sites. Ensure accurate information is collected to help direct the KeepStock implementation process.
  • Assist customers with staging, labeling, and organizing product at a customer site.
  • Complete product relocation and discontinuation process.
  • Travel required.
• Branch Responsibilities as assigned.
• Account growth:
  • Help generate new orders by engaging with customer to identify additional product needs (e.g., seeks and captures “spot buy” opportunities while on site, looks for additional opportunities to add items to program).
• Cross-functional partnerships:
  • Execute onsite service component of account strategy as defined by cross-functional business partners.
  • Work with sales partners to improve customer experience and increase business.

Qualifications

• High School Diploma/GED
• Valid Driver's Licence required
• 3+ years experience in customer service/selling (i.e., Retail / telephone / warehouse) environment.
• Self-motivated, with high energy and dedication to customer service and sales growth.
• Must be comfortable on daily use of technology.
• Ability to effectively collaborate with tact and diplomacy with internal and external customers and cross-functional partners.
• Demonstrated ability to apply strong judgment, independent problem-solving skills, and understanding of Grainger’s Core Value Proposition.
• Handle various technical and operational issues.
• Operate in a rapidly changing environment.
• Excellent verbal and written communication skills.
• Background checks and drug screening may be required (as warranted by Company or customer requirements in working on-site and/or operating equipment).
• May be required to use a personal vehicle for transportation with valid insurance which meets Grainger’s standards.
• This role may require you to attend customers’ sites and adhere to safety requirements in accordance with applicable health and safety legislation, as it relates to wearing personal protective equipment (PPE) on certain customer sites.
• Some customers may have alcohol and drug screening policies for on-site contractors and vendors. You may be required to submit to such customer screening procedures as and when requested as a condition of being permitted on such sites.

Benefits

• Medical, dental, vision and prescription drug coverage
• Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
• Life insurance coverage, including spousal and dependent life insurance.
• Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
• Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
• Educational & Professional Membership Fee Assistance program
• Employee discounts, team member perks and more!

Company Description

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion.