[Hiring] Family Services & Outreach Coordinator @THE PARENT HUB LLC

Role Description

The Parent Hub connects families with flexible, dependable nanny and pet care. We’re looking for a friendly, organized coordinator to support our families, communicate with caregivers, and keep everyday operations moving. This is an entry-level position with training, templates, and guidance provided. It’s a great opportunity for someone who enjoys helping people, keeping details organized, and working with a growing business.

What You’ll Do

• Family Support & Enrollment
  • Respond to routine emails and inquiries using provided information and templates.
  • Help families understand our services and next steps for enrollment.
  • Schedule home checks and introductory visits with caregivers.
  • Send parent handbooks, waivers, enrollment links, and reminders.
  • Collect and organize completed documents and track outstanding items.
  • Help families navigate basic account setup and booking questions.
• Scheduling & Team Communication
  • Contact caregivers about availability when parents need help finding care.
  • Help coordinate booking requests, scheduling changes, and cancellations.
  • Send reminders and follow up with team members about availability.
  • Troubleshoot routine scheduling questions using established procedures.
  • Document concerns and bring issues requiring decisions to leadership.
  • Refer technical problems to our technology lead.
• Nanny Interview & Onboarding Coordination
  • Schedule nanny interviews and send confirmations and reminders.
  • Communicate with applicants about next steps provided by leadership.
  • Send onboarding materials and follow up on missing documents.
  • Maintain organized applicant records and onboarding checklists.
  • Help coordinate orientation, account setup, and introductions for new team members.
• Social Media & Outreach Support
  • As time allows, you’ll also help us connect with new families by:
    • Posting approved content and creating simple graphics using Canva templates.
    • Sharing approved information in local Facebook and parenting groups, following each group’s rules.
    • Tracking prospective family inquiries and sending follow-up messages.
    • Identifying potential community groups and referral partners for leadership to explore.
    • Bringing content and outreach ideas to the team.

Qualifications

• Warm, professional communication and clear writing.
• Strong organization, attention to detail, and follow-through.
• Comfort using email, shared documents, spreadsheets, and social media.
• Ability to follow established processes and ask questions when needed.
• Good judgment when handling confidential family and team information.
• Ability to work independently during agreed-upon hours.
• A reliable computer and internet connection.
• Customer service, administrative, childcare, or social media experience is helpful, but not required.
• Familiarity with Canva is a plus.

Training & Support

You’ll work directly with leadership and receive guidance on our services, systems, and procedures. Leadership will handle hiring decisions, complex scheduling or family concerns, and outreach strategy. Your role is to coordinate next steps, follow up, keep information organized, and flag issues that need additional support.

Pay & Schedule

• Starting pay: $15 per hour.
• Hours: Approximately 10-15 hours per week to start.
• Location: Fully remote.

How to Apply

Send your resume and a short introduction explaining why you’d be a good fit. Please include your weekly availability and any relevant experience supporting families or customers, organizing schedules, or creating social media content.