[Hiring] Family Access Coordinator @Anna Autism Care

Role Description

The Family Access Coordinator is ANNA's front door. You will answer calls from families, referral partners, insurance companies, applicants, and vendors, understand what each caller needs, and connect them to the right ANNA team quickly and accurately. Many callers are parents who have just learned their child is autistic, and that first conversation shapes how they feel about ANNA and the road ahead.

Success in this role will be measured by:

• Call responsiveness
• Routing accuracy
• Documentation quality
• Privacy compliance
• The experience families have on every call

Qualifications

• Bachelor's degree or equivalent work experience
• 2+ years in a customer-facing phone role, ideally supporting US healthcare (patient access, medical call center, clinic front desk, or healthcare BPO)
• Excellent spoken and written English, with a clear, warm phone presence for US callers
• Experience working in a CRM or ticketing system
• Availability to work full-time on US Eastern business hours (overnight Philippine time)
• Your own reliable computer and headset, high-speed internet, backup power and connectivity, and a quiet, private workspace suitable for confidential health information
• Strong judgment, organization, and follow-through in a high-volume environment

Requirements

• Experience with Salesforce or Lumary
• Working knowledge of US health insurance (commercial and Medicaid) and HIPAA
• Experience in pediatric, behavioral health, autism, or developmental services
• Experience with cloud phone systems (e.g., RingCentral, Dialpad, 8x8)
• Comfort using AI tools in daily work
• Conversational Spanish

Benefits

• Base pay: $16,000 to $26,000 USD annually (approx. ₱1,003,000 to ₱1,630,000), based on experience and skills
• Health benefit: $500 USD (approx. ₱31,350) annual allowance to purchase the coverage of your choice
• Flexible time off
• Full-time, engaged through ANNA's contractor of record
• Professional development and a path to broader operations roles
• Supportive leadership and collaborative team culture

Company Description

ANNA (Allied Network for Neurodevelopmental Advancement) is a mission-driven organization building a medical home for young autistic children and their families. We provide diagnostic evaluations, naturalistic and neurodiversity-affirming NDBI therapy (a play-based, developmentally informed form of ABA), speech-language therapy, occupational therapy, and care coordination. We have a growing network of centers across Massachusetts and Missouri.