[Hiring] Facilities Services Coordinator @BGIS

Role Description

The Facilities Services Coordinator provides customer service and front-line support to BGIS clients with respect to the maintenance and operations of their buildings and sites. Specific responsibilities include, but are not limited to:

• Handling inbound service requests received via telephone, email, and web interface.
• Initiating work orders to support timely fulfillment and resolution of client requests.

The BGIS Oil and Gas Operations Centre is a critical environment within BGIS, responsible for receiving and dispatching facilities service requests on behalf of its clients – 7/24/365. The work environment is fast-paced and client-service focused. Team members are measured against service delivery metrics.

Qualifications

• High school completion plus a specialized technical or business course.
• One year or less of job-related experience.

Requirements

• Demonstrates language proficiency (both verbal and written) in English, including proper grammar, spelling, and punctuation.
• Strong customer-service orientation and demonstrated customer service skills.
• Ability to learn new processes, tools, and other relevant information quickly.
• Ability to work in a fast-paced, multi-client environment.
• Demonstrated ability to gather information, accurately assess issues, and assign level of priority.
• Demonstrated organizational skills.
• Ability to sustain concentration over a prolonged period and pay attention to details.
• Demonstrated computer proficiency including solid keyboarding skills.
• Demonstrated personal leadership attributes incorporating a commitment to ongoing development and continuous learning.

Benefits

• This is a regular, full-time position with a salary range of $47,118 - $58,897 per annum.
• The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education, and performance related to this role.

Work Hour Availability Requirements

• Flexibility to work rotating shifts between 8:00 a.m. and 8:00 p.m. EST.
• Availability for weekends and statutory holidays on a rotational basis.
• Occasional overtime, depending on operational needs.