[Hiring] Expert Center Professional II @Waters Corporation

Role Description

Experienced HPLC / MS Specialist with strong expertise in advanced technical troubleshooting, escalation management, remote issue resolution, and customer support excellence. Skilled in collaborating with cross-functional teams, guiding field engineers, and delivering rapid solutions to complex technical issues while ensuring high customer satisfaction and world-class service standards.

• Manage complex technical escalations and customer issues.
• Deliver advanced remote troubleshooting and support.
• Collaborate with cross-functional and field service teams.
• Ensure quick resolution of critical customer problems.
• Improve customer satisfaction through effective communication.
• Provide expert guidance to service engineers.
• Reduce downtime through efficient issue resolution.
• Support knowledge sharing and technical training.
• Maintain high service and support standards.
• Handle multiple priority cases effectively.

Qualifications

• Bachelor or Masters in Electronics / Instrumentation / Chemistry
• 6+ years of work experience in Analytical Instrumentation & Customer Support.
• Knowledge & working experience with Waters Empower Software & LC/MS Products preferred.