[Hiring] ES Benefits Technician @State of Washington

Role Description

This is a Dual Language position. The incumbent must be able to communicate effectively in Spanish in person, via telephone, and in writing.

The Employment Security Department (ESD) has 2 openings for customer-focused, detail-oriented professionals to serve as Dual Language ES Benefits Technicians on our Customer Care Team supporting the Paid Family and Medical leave program.

This position is eligible for full-time telework within Washington State, though the successful candidates may occasionally be asked to travel to their assigned duty station within Washington State. The anticipated start date for this position is February 16, 2027.

Our ideal candidate brings a genuine passion for serving people, demonstrates a positive, solutions-oriented mindset, and thrives in a team-centered, fast-paced environment. They excel at adapting to evolving directives, maintain strong attention to detail, and are comfortable navigating multiple systems and technologies while supporting customers by phone. They demonstrate strong competencies in:

• Customer Needs Assessment
• Problem Solving
• Issue Resolution
• Clear Communication
• Adaptability

As part of the Operations Customer Care Team, the ES Benefit Technician supports the Insurance Services Division by handling a large volume of claimant calls, clarifying benefit information, and providing timely, courteous assistance. This role performs a variety of para-professional duties and administrative tasks that support Washington workers and employers.

Qualifications

• Option 1: Two (2) years of a combination of education and relevant experience.
• Option 2: Two (2) years of customer service experience.
• Option 3: An Associate’s Degree.
• Must be able to communicate effectively in Spanish in person, via telephone, and in writing.

• Required Equity Competencies:
• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.

• Required experience includes:
• Customer Needs Assessment and Problem Solving: Skill in identifying needs and providing solutions.
• Problem Resolution and Communication: Skill in resolving issues and providing clear communication.
• Adaptability and Versatility: Ability to perform various tasks as needed.

• Preferred/Desired Qualifications:
• Two (2) years of call center experience, with the ability to handle a high-volume of inbound and outbound calls efficiently.

Requirements

• Must be able to pass an Unemployment Insurance (UI) and Paid Family Medical and Leave (PFML) claim and fraud check.

Benefits

• Flexible work schedules and teleworking opportunities.

Supplemental Information

Our agency's mission and values drive every decision that we make, determine how we interact with others, and are at the core of who we are. We value Access, Love, Belonging, Equity, and Stewardship. We understand that a work environment that respects your work/life balance is key.

Opportunity for All: We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.

The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.

If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Caleb Baldwin at (253)-306-2999 or the Talent Acquisition Team prior to the position closing. If you are having technical difficulties creating, accessing, or completing your application, please contact [email protected] or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711.

This recruitment may be used to fill additional agency-wide positions in accordance with Article 4 of the WFSE Collective Bargaining Agreement.

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