[Hiring] ERA Agent @bp

Role Description

As an ERA Agent at BP Products N.A. Inc., you will play a crucial role in delivering exceptional customer service, managing inquiries, and contributing to the overall efficiency and improvement of our business processes. This position requires a proactive, customer-centric individual who can effectively prioritize workloads and adapt to evolving needs.

• Respond to and resolve customer inquiries efficiently and effectively, demonstrating strong communication and conflict management skills.
• Apply analytical thinking to identify and address customer needs and process inefficiencies.
• Actively participate in business process improvement initiatives, utilizing creativity and innovation to suggest and implement solutions.
• Demonstrate strong commercial acumen in all interactions, understanding the business impact of decisions.
• Collaborate effectively with team members and other departments, fostering a positive and productive work environment.
• Manage workload prioritization effectively to ensure timely and accurate completion of tasks.
• Exhibit resilience in challenging situations and maintain a high level of professionalism.
• Develop a strong understanding of customer emotions and tailor interactions accordingly.
• Contribute to a culture of sustainability awareness and actively consider its implications in daily tasks.

Qualifications

• Proven experience in a customer service or customer-facing role.
• Demonstrated understanding and application of agility core practices.
• Excellent analytical thinking and problem-solving abilities.
• Strong verbal and written communication skills.
• Ability to effectively manage and resolve conflicts.
• A creative and innovative approach to challenges and opportunities.
• A deeply customer-centric mindset with a focus on delivering positive customer experiences.
• Proven ability to prioritize and manage a diverse workload effectively.
• High level of self-awareness and emotional intelligence.
• Awareness of sustainability principles and their application in a business context.

Requirements

• Work schedule options include:
• Tuesday to Saturday - 12:00am to 8:00am
• Tuesday to Saturday - 7:00am to 3:00pm
• Tuesday to Saturday - 8:00am to 4:00pm
• Tuesday to Saturday - 6:00pm to 2:00am
• Sunday to Thursday - 12:00am to 8:00am
• Sunday to Thursday - 6:00pm to 2:00am
• Base pay: $16 per hour
• No travel is expected with this role.
• This role is not eligible for relocation.
• This position is fully remote.

Benefits

• Access to health, vision, and dental insurance.
• Flexible working schedule.
• Paid time off policy.
• Discretionary annual bonus program.
• Long-term incentive program.
• Generous 401K matching program.