[Hiring] Epic Ascent Manager @Vail Resorts

Role Description

The Manager will lead a Concierge team and be responsible for executing the Epic Ascent strategy for ski and snowboard guests through strong operational excellence, workforce management and standardized service delivery. The role will report directly to the Senior Manager, Colorado Reservations, and will be part of the Reservations leadership team with cross-functional support for the in-resort PSS and Skier Services teams. This leader will be held accountable for:

• Scheduling
• Hiring
• Onboarding
• Training
• Performance management
• Development
• Labor optimization
• Day-to-day operations
• Guest service execution

This role provides leadership and oversight for Epic Ascent Concierge operations and other premium guest experience functions supporting Ski & Snowboard School private lessons, specialty products, and elevated guest experiences. The leader is accountable for ensuring seamless operational execution, high-touch service delivery, and cross-functional coordination.

Qualifications

• Bachelor's degree preferred or equivalent experience.
• 5 years of relevant experience.
• 3-5 years of leadership experience, managing teams.
• Proven ability to lead and inspire a team with a focus on team engagement and development.
• Strong operational management capabilities and experience managing large delivery-focused teams, both internal and external.
• Ability to set strategic vision and operationalize the vision into an execution plan/roadmap.
• Proven ability to make judgment calls and sound, ethical decisions displaying a heightened level of responsibility, confidentiality, integrity and professionalism.
• Strong attention to detail and high work standards in support of accurate, flawless delivery.

Requirements

• Experience managing guest-facing operations requiring high-touch service delivery, service recovery, concierge services, hospitality operations, or premium guest experiences.
• Demonstrated ability to lead teams responsible for premium guest experiences, VIP services, private experiences, hospitality operations, or customer service functions.
• Experience utilizing guest satisfaction data, service metrics, labor analytics, and operational reporting to drive continuous improvement and business results.
• Remote role, preferred location within a commutable distance to Vail and Beaver Creek.

Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons.
• MORE employee discounts on lodging, food, gear, and mountain shuttles.
• 401(k) Retirement Plan.
• Employee Assistance Program.
• Excellent training and professional development.
• Full Time roles are eligible for the above, plus:
• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours).
• Free ski passes for dependents.
• Critical Illness and Accident plans.
• Employees can work remotely from British Columbia, Washington D.C., and the 16 U.S. states in which we currently operate.