[Hiring] Entry Level Customer Service Representative @Nova 401(k) Associates

Role Description

Nova 401(k) Associates is looking to fill a full-time remote customer service representative (Participant Specialist) position. In this position, you will field phone calls and emails related to retirement plan withdrawal and loan transactions. Although welcome, industry experience is not required, and paid training will be provided.

Job Responsibilities:

• Responsible for answering the Nova participant services line phone calls and emails
• Work directly with participants and clients to help initiate requests through the recordkeeper sites and answer questions related to pending requests
• Establish solid working relationships with all vendors and plan sponsors to ensure open and accurate communication
• Provide data entry assistance for Distribution Department
• Pursue and attain NIPA’s Distribution Administrator and Loan Administrator Certificates
• Perform other related duties as required

Qualifications

• Bachelor’s degree required
• Bilingual speaking is a plus
• Ability to establish priorities, work independently, and proceed with objectives without supervision
• Superior organizational and coordination skills
• Flexibility, adaptability, and ability to multi-task
• Coachable and committed to professional development
• Experience in a customer service or call center setting a plus but not required

Requirements

• Must work from USA and be authorized to work for any US employer

Benefits

• Base Hourly Pay: $21-$25 per hour
• We will supply all necessary computer equipment
• 40 hour work week, 8 hours per day, Monday-Friday