[Hiring] Enterprise Customer Success Manager @Benepass

Role Description

As an Enterprise Customer Success Manager, you will own relationships with 15–20 high-value enterprise accounts, reporting directly to our Head of Customer Operations, Aileen Palmer. You will be responsible for driving customer outcomes, retention, expansion, and executive alignment across a strategic book of business.

• Build trusted relationships with executive sponsors and day-to-day administrators.
• Develop success plans tied to business outcomes.
• Ensure customers derive maximum value from our platform.
• Lead strategic reviews and coordinate cross-functional resources.
• Identify opportunities for adoption, retention, and expansion in partnership with product, sales, engineering, support, and strategic alliances teams.

Currently, our Customer Success team is composed of:

• 1 Senior Manager, Customer Success
• 1 Senior Customer Success Enablement Manager
• 10 Customer Success Managers

It’s an exciting time to join our Customer Success team as we are expanding across all departments. This is a fantastic opportunity to shape and influence enterprise customer success processes while working with an innovative team. If you thrive in a fast-paced environment and have experience managing complex enterprise accounts, we’d love to hear from you!

Qualifications

• You are a strategic, consultative partner who builds credibility with executive stakeholders and customer champions.
• You're highly organized and able to manage 15–20 complex accounts simultaneously while delivering proactive, personalized service.
• You're a clear communicator who can translate product capabilities, data, and customer goals into measurable business outcomes.
• You're commercially minded, adaptable, and comfortable navigating ambiguity in a fast-paced startup environment.

Requirements

• 5+ years of experience in customer success or account management in SaaS, fintech, healthcare, or the Benefits space; enterprise experience strongly preferred.
• Direct experience working in the Benefits space and/or with complex, multi-stakeholder enterprise customers.
• Proven success in quota driven roles, with a focus on retention and expansion.
• Proven track record of managing and growing high-value enterprise accounts, including renewals, executive engagement, and expansion.
• Demonstrated ability to analyze customer data and business insights to shape account strategy and influence stakeholder decision-making.
• Ability to engage customer teams at varying levels of technical and non-technical depth, from end users and administrators through C-level stakeholders.
• Experience orchestrating cross-functional teams and communicating customer needs, risks, and opportunities to Sales, Marketing, Product, and Engineering.

Bonus Skills

• Experience with enterprise account planning, executive business reviews, and value-based selling.

Benefits

• Base Salary: $125,000 to $145,000 + variable + equity.
• 95% coverage of medical, dental, and vision.
• Fantastic benefits, including:
• $250 WFH setup (one time).
• $500/year Learning & Development Benefit.
• $150/month cell phone + internet.
• $100/month Wellness.
• $100/month Co-working and Commuter Benefit.
• We offer several team onsites a year.
• Flexible PTO.