[Hiring] Engagement Coordinator @Abstra

Role Description

We are seeking an organized and customer-focused Engagement Coordinator to support patient communications and appointment scheduling. This role serves as a key contact for patients, coordinating appointments and ensuring a positive experience through excellent customer service in a fast-paced healthcare environment.

Location: Latam, 100% remote and working hours are based on the US Central or Eastern Time Zone.

Key Responsibilities:

• Serve as the primary patient contact via phone, email, and messaging.
• Schedule, reschedule, cancel, and confirm appointments.
• Handle high-volume inbound and outbound calls professionally.
• Provide appointment and service information to patients.
• Ensure HIPAA-compliant communications.
• Maintain accurate patient records and scheduling systems.
• Follow workflows to support a smooth patient experience.
• Coordinate with providers and internal teams on scheduling.
• Resolve scheduling issues and patient inquiries promptly.
• Document patient interactions in company systems.
• Support patient engagement and satisfaction initiatives.

Qualifications

• 1+ year of customer service, scheduling, or coordination experience.
• Strong English communication skills.
• Experience handling phone interactions.
• Strong organization and time management skills.
• Ability to work efficiently in a fast-paced environment.
• Proficiency with scheduling, CRM or similar tools.
• Strong problem-solving and customer service skills.
• Healthcare or patient services experience preferred.
• High school diploma required; degree is a plus.
• Clinical/medical experience is a plus.

Benefits

• Competitive compensation paid in USD.
• 20 days of paid time off (PTO) per year.
• Opportunities for professional growth and career development.
• Company-provided equipment.
• A collaborative, inclusive, and multicultural work environment.
• The opportunity to contribute to meaningful projects alongside a talented and supportive team.

Pre-Employment Verification

As part of our standard onboarding process, candidates who successfully complete the interview process and accept an employment offer will be required to complete an employment verification check, and background check. This process will confirm job titles and dates of employment with two previous employers and is a standard requirement for all new employees joining the company.