[Hiring] Energy Advisor @CLEAResult

Role Description

Join CLEAResult as an Energy Advisor! This is a fully remote, phone- and email-based role supporting residential, single-family customers through their energy-efficiency projects. You'll guide homeowners and contractors from initial eligibility through paperwork, program qualifications, and project completion, helping customers understand available upgrades, navigate incentives, and process rebates accurately.

This isn't a typical call center role. Conversations here go deeper, walking a customer through a home energy audit report, explaining what it means for their comfort and their bills, or helping them figure out next steps after a furnace or water heater goes out in the middle of winter. A single conversation might take five minutes or run well over an hour, and it's common for advisors to stay in touch with the same customers for years.

This is a true entry-level role: no building-science background is required, we'll train you on the technical side. What matters most is a strong customer-service instinct and the ability to manage a steady, high volume of customer interactions independently.

You are a great fit if you can…

• Provide individualized, ongoing support to property owners and contractors via phone and email to support project conversion and contract compliance.
• Troubleshoot customer and contractor questions and provide guidance on program requirements.
• Complete rebate processing, calculations, data entry, and QA/QC documentation review with strong attention to detail.
• Accurately record customer and contractor interactions to meet program tracking and reporting requirements.
• Manage a steady, high volume of phone calls and emails independently in a remote setting, balancing and prioritizing both throughout the day.
• Travel occasionally (very infrequent, around twice a year) for local, optional in-person program or contractor events if you're based in the area.
• Communicate comfortably by both phone and email, balancing and prioritizing both throughout the day.

Qualifications

• 0-1 years of relevant experience; customer service or high-volume communication experience (e.g., call center) is highly valued.
• Comfortable navigating computer systems (i.e. Microsoft Office) and general technology is a must.
• Strong communication, organization, and documentation skills.
• A genuine interest in energy efficiency, sustainability, or helping customers; no specific degree or major required.
• Detail-oriented to resolve rebate and calculation issues.
• Patience and adaptability for longer, more in-depth customer conversations than a typical high-volume phone role.

Requirements

• If applicable, meet all DOT qualification requirements and comply with all applicable federal, state, and local transportation regulations.

Benefits

• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours.
• 401(k) with company match.
• Paid vacation, sick, personal and parental leave time.
• Paid Volunteer Time: giving back to our communities is important to us.
• Employee Recognition Program – convert your recognition points into gift cards.
• Employee Assistance Program – offers benefits to help you manage daily responsibilities.
• Access to on-demand training courses to advance further in your career.

Compensation

• Target Compensation: $22/hour.
• Compensation Range: $19.55 - $27.25.
• Currency: USD.
• Type: Hourly.

Equal Opportunity Employer

As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.