[Hiring] Enablement Consultant @Samsara

Role Description

Your role will be cross-functional in nature, working alongside and connecting Sales, Support, Sales Engineering and Product, enabling you to experience multiple aspects of a fast growing company from within.

• This role requires exceptional customer-facing communication skills, the ability to quickly understand a customer's business, and comfort explaining technology products to both executives and day-to-day users.
• You will champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices.
• This is a remote position open to candidates residing in Mexico.

Qualifications

• 2+ years of experience in a senior Customer Success, account management, or consulting role. SaaS experience preferred.
• Bilingual (Spanish and English) is required.
• Strong spoken and written language skills for working with multiple teams and publishing documentation.
• This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence.
• Experience supporting or working with technical products.
• Diplomacy, tact, and poise under pressure when working through customer issues.
• Bachelor’s degree from a 4-year institution.
• Candidate must be based in Monterrey, N.L., or willing to relocate.

Requirements

• Strong bias for action, the ability to think big, with insistence on high standards.
• Experience facilitating workshops with senior stakeholders and operational teams.
• Strong executive presence and ability to influence cross-functional leaders.
• Excellent communication, facilitation, and stakeholder management skills.
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders: Executives, Day-to-day users of our software.
• Experience serving a large and complex customer base in B2B SaaS.
• Thrives in an unstructured, fast-paced, and change-heavy environment.
• Experience working with different countries of the LATAM regions preferred, but not required.
• Experience working in Tech Touch Engagements.
• Experience using Customer Success Platforms.

Benefits

• Above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles).
• Flexible, employee-led remote model.
• Professional development stipend.
• Comprehensive health and parental leave plans.