[Hiring] Employee Benefits Advocate @Businessolver

Role Description

We are seeking full-time employees (Advocates) to support our clients by taking calls regarding employee benefit enrollment. This is a meaningful role in which you can take pride in knowing that at the other end of our technology is a person, a family member, or a loved one that needs your support.

• Answer a broad range of inbound calls (in support of clients) in a professional, energetic, and positive manner.
• Respond accurately and thoroughly to caller inquiries and document call detail accordingly.
• Must be a resourceful and creative problem solver who can work with members of the team to find solutions.
• Ensure compliance in all areas of processing, completing all transactions timely and accurately.
• Take accountability for entire process from receipt of work to resolution.
• Work under general supervision following established procedures.

Qualifications

• Prior benefit administration, insurance brokerage or insurance provider experience is preferred but not required.
• Service Center and/or Customer Service Experience is Required.
• Strong customer-centric mindset.
• Must be comfortable with technology – we are a technology company!
• Competitive, team player who strives for excellence.
• Strong interpersonal skills to find success in every opportunity.
• Exceptional phone etiquette and communication skills.

Requirements

• Internet speeds of above 20 Mbps (Download) and 5 Mbps (Upload).
• Ethernet Cable Connection Highly Recommended.

Training

• Businessolver will provide a comprehensive training program prior to “going live” - this includes virtual classroom training, self-guided e-learning and job shadowing.
• All training sessions are mandatory & will be completed from the convenience of your home office.
• Initial Training Schedule:
• First week: Monday - Friday, 9 AM - 6 PM CST.
• Remaining Five weeks: Monday - Friday, 8 AM - 5 PM CST.
• Planned time off may be restricted during our peak Annual Enrollment period (October through December). Availability during this timeframe is an essential requirement of the role.

Benefits

• If this position is full-time or part-time benefit eligible, you will receive a comprehensive benefits package which can be viewed here .

Equal Opportunity at Businessolver

Businessolver is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.