[Hiring] EDM Support Consultant @Kainos

Role Description

As a Workday EDM Support Consultant , you’ll be part of a collaborative and fast-paced support team delivering post-deployment services and ongoing support to our global EDM customers. The team environment is built around shared ownership, continuous learning, and supporting one another while managing customer interactions, system updates, and issue resolution in line with agreed SLAs.

This role blends customer-facing consulting with hands-on solution support, giving you exposure to real-world challenges across a diverse client base. You’ll work closely with customers to understand their needs, investigate and troubleshoot issues, and provide clear, pragmatic solutions, while also collaborating with internal teams such as product, engineering, and delivery.

You’ll take ownership of support requests end-to-end, balancing responsiveness with quality and helping customers get ongoing value from their EDM solution. Beyond day-to-day support, you’ll contribute to knowledge sharing, process improvement, and the evolution of the EDM support offering, helping shape how the team operates as it scales. The support environment at Kainos values curiosity, accountability, and teamwork, offering opportunities to grow your technical skills, deepen your Workday expertise, and make a tangible impact for both customers and colleagues.

Qualifications

• Good customer focus and some experience in a customer-facing role, consulting environment.
• Willing to understand customer needs and build relationships.
• Basic understanding of Workday products either/or HCM/Financials/Payroll as well as any specialist Capability.
• Clear and effective communicator, able to communicate with customers and colleagues with credibility and empathy, including in a remote working situation.
• Capable of working within (remote) teams and alongside customers, as well as on your individual tasks with no supervision.
• A proactive, solutions-oriented mindset, with a desire to continuously learn and grow.
• Aware of the importance of confidentiality and non-disclosure policies and/or agreements and ensures security of information at all times.

Requirements

• Ability to manage competing priorities and resolve issues independently.
• Able to apply all relevant standards and procedures to your own work, maintaining high quality, accuracy and attention to detail.

Benefits

• Opportunities to grow your technical skills.
• Deepen your Workday expertise.
• Make a tangible impact for both customers and colleagues.

Company Description

At Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration.

We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are.