[Hiring] Ecommerce Customer Service Representative @Sur

Role Description

As the eCommerce Customer Service Representative, you will be responsible for ensuring that customers experience a seamless, high-performing, and brand-aligned shopping journey. This role supports day-to-day eCommerce operations, store optimization, and cross-functional coordination to drive performance and customer satisfaction.

• Lead customer onboarding for new ecommerce clients, ensuring smooth Shopify setup, configuration, and launch readiness.
• Provide day-to-day customer service support, resolving order, platform, and account-related inquiries quickly and professionally.
• Serve as a primary point of contact for clients, partnering closely with the CS and sales team to ensure high satisfaction and retention.
• Manage time-sensitive requests in a fast-paced, high-volume ecommerce environment.
• Identify process gaps and proactively improve workflows to enhance onboarding efficiency and overall customer experience.

Qualifications

• C1/C2 level English proficiency or equivalent.
• 4+ years hands-on experience with Shopify.
• 5-10 years of experience in eCommerce customer success or onboarding.
• Experience supporting mid-to-large ecommerce businesses (ideally $50M+ annual revenue) or working within sophisticated, process-driven organizations.

Benefits

• Salary: $1500-$2500 USD/month
• Full-time contractor engagement
• PTO + holidays
• Fully remote role

Company Description