[Hiring] E-commerce Specialist @Mercor

Role Description

As a Customer Service / E-commerce Specialist, you will:

• Guide research and engineering teams to close knowledge gaps and improve AI model performance in customer service and e-commerce operations.
• Design challenging, domain-relevant tasks, and write accurate solutions to customer service and e-commerce problems.
• Evaluate tasks and solutions, providing clear, written technical feedback.
• Write and evaluate realistic customer conversations, applying store policies precisely.
• Develop rubrics to assess accuracy, policy compliance, tone, and resolution quality in AI customer support responses.
• Collaborate with other subject matter experts to ensure consistency and accuracy in training data.

Qualifications

• 3+ years of professional experience in customer service, customer support, retail, or e-commerce operations.
• Experience handling escalations and applying detailed policies.
• Working knowledge of support and commerce tools such as Zendesk, Salesforce Service Cloud, Gorgias, or Shopify.
• Demonstrable career progression.
• Ability to engage reliably for at least 20 hours/week during weekdays.
• Strong written communication skills.

Company Description

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include:

• Benchmark
• General Catalyst
• Peter Thiel
• Adam D'Angelo
• Larry Summers
• Jack Dorsey