[Hiring] Customer Service Specialist @Koenig & Bauer US, Inc

Role Description

The Customer Service Specialist is a field position with a primary focus of meeting customer satisfaction and supporting service revenue growth through direct customer contact in a designated region. The position may also be a working service technician assigned to specific jobs within their trade (Mechanic, Demonstrator, Electrician) on an as needed basis. They are an outreach of the Service Team in the Corporate Office that keep a regular schedule, except when assigned as a Service Technician, visiting customers in the field with the intent of ensuring our customers are getting the maximum productivity achievable with their equipment, troubleshooting and finding solutions that will improve our customer’s business results, and ensuring we are fulfilling our commitment of “being the easiest company to do business with.”

The Customer Service Specialist coordinates with the appropriate staff or department within Koenig & Bauer who can best take care of the customer and takes ownership for follow-through. The Customer Service Specialist provides regular reports and write-ups of customer service visits, action plans, and results.

Qualifications

• Some background or knowledge of printing equipment, processes, and industry.
• Ability to build credible business relationships with customers.
• Collaborative team player.
• Attentive listener.
• Good verbal communication skills with the ability to ask the right questions for effective results.
• Written communication skills with the ability to put together logical and complete records, reports, and other documentation.
• Strong follow-through on open action items.
• Ability to organize one’s schedule and time for effective results.
• Computer literacy with intermediate knowledge of e-mail, internet navigation, word processing, and spreadsheets.
• Must also meet the minimum qualifications of Service Technician if job includes working as Service Technician from time-to-time.

Requirements

• Must hold a valid driver’s license.
• High School Diploma or equivalency required. Technical or college degree in graphic arts, packaging, or related discipline preferred.
• A minimum of five (5) years working within the printing industry with a background or knowledge of offset printing equipment, processes, and industry.
• Expert with Google suites and Microsoft office suites.

Benefits

• Vacation – 15 days per year
• Holidays – Up to 11 days
• Sick – 7 days
• Medical, Dental, and Vision
• Disability and Life
• Flexible Spending Accounts
• 401k Retirement and Profit Sharing Plan
• Income replacement plans for cancer, critical illness, and accident
• Long-Term Care Plans
• Years-of-Service Bonus Plan
• Educational Assistance