[Hiring] Senior Customer Service Specialist @GRENKE

Role Description

grenke Leasing IL, LLC is seeking to hire a full-time Senior Customer Service Specialist in Chicago, IL. This position acts as the operational team lead for Customer Service within the Administration Department and is responsible for ensuring timely and high-quality communication with customers regarding all post-origination topics.

This full-time position offers an earning potential of $60,000 - $85,000 per year, inclusive of variable salary components.

• Serve as the main point of contact for all post-origination-related inquiries.
• Delegate and monitor incoming requests in the shared inbox.
• Supervise incoming calls and external customer outreach.
• Supervise the dunning process and other collection efforts, including coordination of reminder outreach and review of tracking files.
• Independently manage complex cases, including bankruptcies, commencement delays, special payment arrangements, and other non-standard requests.
• Manage key relationships with 1–3 major vendors.
• Provide guidance and support to other team members.
• Contribute to process improvements and standardized customer responses.
• Maintain process documentation for all Customer Service-related processes.

Qualifications

• Bachelor’s or master’s degree in Business Administration, Finance, Accounting, Economics, Management, Legal Studies, or another related field.
• 2–5 years of relevant experience in customer service, financial services, equipment leasing, collections, account management, or a related operational role. Prior experience handling complex customer cases and coordinating or mentoring team members is preferred.
• Strong verbal and written communication skills.
• Broad post-origination knowledge of equipment leasing, understanding of collections and the dunning process.
• Intermediate to advanced Excel skills.
• Working knowledge of bankruptcy procedures.
• Strong team management and organizational skills.
• Entrepreneurial mindset, team spirit and the willingness to learn, create and grow.

Benefits

• We offer a dynamic and supportive work environment that fosters professional growth and development.
• Your health and well-being are paramount to us. Hence, we provide enticing perks such as competitive healthcare benefits, remote work possibilities, flexible hours and competitive PTO.

Disclaimer

Applicable pay range: $60,000 - $85,000 per year, full-time (Offers may vary from the amount listed based on geography, candidate experience, expertise and other factors).

Applicants must be currently authorized to work in the United States.

grenke and all of its subsidiaries are Equal Opportunity Employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender, disability status, protected veteran status, or any other characteristic protected by law.