[Hiring] Customer Service Specialist @Central Research

Role Description

Central Research, Inc. (CRI) is hiring a Customer Service Specialist. The Customer Service Specialist provides advanced borrower and school support for the Federal Perkins Loan Servicing Program by resolving account inquiries, ensuring regulatory compliance, and delivering high-quality customer service. This position is a work from home position 5 days per week. This role supports borrowers and schools through issue resolution, account guidance, and escalated case management while maintaining accurate documentation, adhering to federal servicing requirements, and contributing to continuous service and process improvements.

Qualifications

• High school diploma or GED required
• Must be a US Citizen
• Ability to obtain and maintain a Federal Public Trust (5C) security clearance
• Minimum of one year of customer service in a business, non-retail environment or call center experience
• Experience working with Microsoft Office (Word, Excel, Outlook)
• Reliable high-speed internet connection (No WIFI, wired Ethernet required)
• Must have a quiet, private, and distraction-free home workspace
• Must live in the state of Arkansas

Requirements

• Not in default on federal student loans
• Demonstrated financial responsibility
• No felony convictions with the past 7 years
• Misdemeanor convictions within the past 7 years may impact eligibility
• No non-medical collections totaling $7,500 or more

Company Description