[Hiring] Dutch-Speaking Virtual Travel & Luxury Hospitality Specialist @Eco Plus Solutions AB

Role Description

We are seeking motivated, dynamic professionals to represent a market-leading global brand in the digital travel sector. In this role, you will act as a core brand ambassador while enjoying the flexibility of working remotely from any location in Greece.

Your duties go beyond standard client care. Working as a virtual travel specialist, you will protect the brand's standing by resolving intricate booking issues and ensuring seamless, luxury-grade travel journeys. You will serve as a vital connection point, combining technical accuracy with top-class customer care. In this exciting position, you will help travelers orchestrate unforgettable journeys while building a flexible career within a supportive remote environment.

Core Responsibilities

• Multi-Channel Communication: Handling incoming client inquiries via phone, email, and chat with total professionalism in fluent Dutch and fluent English, ensuring an exceptional user experience.
• Complex Problem Solving: Investigating and correcting complicated booking discrepancies, cancellations, and account concerns with empathy, composure, and absolute precision.
• Expert Advisory: Remaining up-to-date on international travel regulations, hospitality standards, and internal tools to deliver accurate, premium assistance to clients.
• Detailed Documentation: Recording all client interactions accurately in the system to preserve comprehensive account histories and up-to-date case notes within our CRM environment.
• Performance Goals: Meeting individual productivity metrics while teaming up with a global workforce to uphold high service standards and customer satisfaction.

Qualifications

• Language Skills:
• Dutch: Fluent (C2-level mastery) to ensure top-quality client interactions and flawless written/spoken communication.
• English: Fluent (B2-level proficiency or above) for internal tools, onboarding programs, and team communication.
• Legal & Setup Requirements:
• Right to Work: Full legal authorization to live and work in Greece (citizenship or valid residency/work permits).
• Workspace: A private, quiet home office setup with reliable, high-speed internet connectivity.
• Key Attributes: Outstanding interpersonal skills with the ability to handle high-pressure customer interactions calmly, diplomatically, and professionally, backed by strong emotional intelligence and strong self-discipline.

Benefits

• Base Pay: A specialized salary package tailored for bilingual professionals in Greece, including the standard 14-month annual pay structure.
• Monthly Bonuses: Performance-driven financial incentives tied directly to service quality and operational metrics.
• Health Coverage: Comprehensive private medical and life insurance starting immediately on your first day.
• Equipment Supplied: Premium remote work hardware (including a company laptop and necessary peripherals) delivered directly to your home.
• Career Development: Clear advancement paths into quality management, team leadership, or training roles.

Relocation Support (Moving to Greece)

• Travel Covered: Fully paid commercial flight to Greece.
• Temporary Housing: 30 days of company-funded accommodation while you secure long-term living arrangements.
• Administrative Aid: Hands-on assistance with local setup, including step-by-step help acquiring your Greek tax number (AFM) and social security registration (AMKA).

Application Process

Submit your updated English resume through the application link. Our recruiting team will review your profile and contact you swiftly to arrange an initial virtual interview call!