[Hiring] Dutch-English Customer Service Associate @TTEC

Role Description

Your potential has a place here with TTEC’s award-winning employment experience. As a Dutch-English Customer Service Associate working Remotely in Greece in support of our Booking.com team, you’ll be a part of bringing humanity to business.

Joining our TTEC Greece team can be an exciting way to gain international work experience while immersing yourself in Athen's vibrant culture and stunning landscapes. This position offers valuable skills in the customer service and travel industries that can lead to a long-term career with our award-winning team!

During a Typical Day, You’ll:

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues
• Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling etc.
• Provide accurate, valid, and complete information by using the right tools, methods, and processes.
• Ensure a high level of partner service and a positive partner experience

Qualifications

• Fluent in Dutch and English
• High school diploma or equivalent
• Recognize, apply and explain your product or service knowledge
• Computer savvy
• High speed internet in your quiet home work environment
• Greece resident or ability to relocate and gain work authorization expediently to Greece

Requirements

What You Can Expect:

• Knowledgeable, encouraging, supporting and present leadership
• Diverse and community minded organization
• Career-growth and lots of learning opportunities for aspiring minds
• 25 days annual leave per year
• Relocation assistance available
• Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand
• Competitive compensation, performance bonus opportunities and benefits

Benefits

A Bit More About Your Role:

• We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions.
• You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
• You'll report to a Team Lead and contribute to the success of the customer experience as well as the overall success of the team.