[Hiring] Dutch Customer Service Representative @Foundever®

Role Description

We are looking for creative sales-minded enthusiastic individuals to join our fast-growing sales team! You will be responsible for providing outstanding order and sales support to our Client’s customer base. This includes prospective, new, and existing customers. The right candidate will have passion in the customer-facing experience and thrive in a busy and challenging environment. If you love music, dealing with pre-sales inquiries, and doing things the right way every time, we’d like to talk to you!

• Supporting customers in Dutch and English
• Providing clear and excellent order support to existing or new customers, ensuring high customer satisfaction and CSAT
• Supporting customers and making sales through inbound, emails, and chat
• Contacting existing customers via outbound calls
• Responding to general SONOS product queries with customers
• Delivering sales through customer experience and recognizing sales opportunities to drive conversion
• Utilizing proper CRM tools and systems, complete with ownership of the customers' support journey while ensuring a positive image of the company
• Working as part of a team

Qualifications

• Decisive, sales-oriented individual who takes ownership of open issues
• Ability to provide a world-class customer experience while being sales-oriented and driven
• Strong verbal and written communication skills
• Ability to research and find answers to consumer questions
• Ability to work under pressure
• Love for technology and music
• Excellent interpersonal and communication skills (verbal & written) in Dutch and English

Requirements

• Past sales experience in a retail environment is preferred
• Ability to communicate clearly and effectively and understand customer needs
• Ability to multitask while recording details of the contact
• Ability to provide excellent customer service while understanding the impact of quality targets
• Ability to work in a fast-paced environment while under pressure
• Working knowledge of Windows and computer usage as demonstrated in the interview process
• Basic typing skills on a PC keyboard equal to 35 words per minute with consistent accuracy

Benefits

• Basic Salary: £24,784.50 per annum, pro-rata
• Location: Home-based, UK (working from the UK only is permitted)
• Working Hours: Monday to Friday, 08:45 to 17:15 (no weekends!)
• Contract Duration: Permanent, full-time (37.5 hours per week)
• Training: 2 weeks training plus 2 weeks nesting period (fully paid)
• Start date: 28th December 2026

How to Apply

Customer obsession is at the heart of what we do. If that resonates with you, we’d love to hear from you! Please click the ‘Apply now’ button on this advert and we’ll be in touch…

• Intro Call: Meet with our in-house recruitment team
• Online Assessment: Complete our quick and simple online assessment
• Interview: Attend a competency-based interview with our Hiring Team via video call

Work from Home Requirements

• You must have a wired/Ethernet broadband connection with a minimum of 20Mbps download and 10Mbps upload speeds
• You must have a secure, private area to work from, with a desk and chair, and no distractions or background noise
• No other people, such as dependants, can be in the same room during working hours

Company Description

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.