[Hiring] Distribution Customer Service Coordinator @Motion & Control Enterprises

Role Description

As a Warehousing & Logistics Customer Service Specialist at RitterTech, you will be the central point of contact for order management from release to delivery. You will manage pick tickets and transfer orders in Prophet 21 (P21), coordinate with the warehouse, purchasing, and sales teams, and keep customers informed every step of the way. This is a high-ownership role for someone who is organized, accurate, and driven to close every open issue.

Qualifications

• 2 or more years of experience in customer service, inside sales, or order entry -- preferably in wholesale distribution.
• Experience entering and managing orders in an ERP system.
• Working knowledge of Microsoft Outlook and Excel (filters, sorting, basic formulas).
• Strong data-entry accuracy suited to high-volume order work.
• Clear, professional communicator by phone and in writing -- including with frustrated customers.
• High school diploma or GED.

Requirements

• Hands-on experience with Epicor Prophet 21 (P21) -- a strong advantage in this role.
• Background in industrial automation, electrical, or MRO product lines.
• Familiarity with EDI orders, vendor-managed inventory (VMI) programs, or drop-ship processes.
• Bilingual in English and Spanish.
• Associate's or bachelor's degree in business, supply chain, or a related field.

Benefits

• Competitive hourly pay based on experience.
• Medical, dental, and vision coverage.
• Company-paid life, AD&D, and short- and long-term disability insurance.
• 401(k) with a generous company match.
• Generous PTO and paid holidays.
• Tuition reimbursement.
• Paid parental leave.
• Employee Assistance Program (EAP).
• Voluntary benefit products.