[Hiring] Customer Service Order Update Coordinator @HRS Talent Solutions

Role Description

The Customer Service Order Update Coordinator checks whether an order is still at a stage where an approved note can be changed, makes the permitted update or routes the request, and informs the customer of the outcome. The work is online and remote; it does not give you authority to redirect a shipped parcel or promise a carrier action.

• Read assigned email and online order-change requests.
• Locate the correct order using permitted identifiers.
• Check its stage before editing an instruction field.
• Ask for a missing unit number or other essential detail.
• Enter an authorized change in the proper record.
• Route a late or restricted change to the fulfillment owner.
• Send an accurate acknowledgement or status response.
• Leave a note showing what was requested and what was done.

Qualifications

• Prior order-support or customer service experience is helpful.
• No specific system experience is required; the company will provide training.
• Ability to read requests carefully and navigate basic web forms.
• Office administration skills, such as clean records and follow-through.

Requirements

• A private home office or comparable workspace may be needed to view customer addresses.
• The hourly range is $27.20–$29.00, reflecting careful order handling and communication.
• You are not expected to negotiate shipping terms or investigate a carrier claim.

Selection Information

• If selected for the next step, you may be asked to complete an application on the hiring company’s website.
• For the first review, show any customer messages, order records, or precise instructions you have handled on your resume.
• Experience can be from outside retail or fulfillment.
• Use a contact method you check regularly.