[Hiring] Dispatcher @Right Time Group of Companies

Role Description

The Right Time Group of Companies continues to experience growth, and we are actively seeking candidates to join our ever-expanding and dynamic team. This presents an excellent opportunity to become a part of one of Canada's most profitable and fastest-growing residential home service providers.

As a Dispatcher, you will be responsible for dispatching technicians for our locations across Canada and delivering high-quality and efficient customer service to all Right Time customers, both internal and external. Your role will involve providing an exceptional experience to potential customers, existing customers, and field team members.

Right Time is currently in search of full-time Dispatchers to join our remote National Dispatch Team. This position is particularly well-suited for individuals who are passionate about customer service, enjoy interacting with people, and thrive in a fast-paced environment. This position is only available to applicants in Ontario.

Do you relate to these characteristics:

• Are you a customer champion?
• Are you a self-starter who takes initiative without being asked?
• Do you demonstrate strong critical thinking and problem-solving skills?
• Do you possess energy, motivation, and enjoy engaging with people?
• Are you passionate about delivering exceptional customer service and sales solutions?
• Do you treat every call as an opportunity to build a long-term relationship?
• Do you possess empathy and a caring nature?
• Are you able to understand and effectively relate to customers’ residential home concerns?
• Are you patient and composed even in challenging situations, able to support customers tactfully, meaningfully, and effectively?
• Are you proficient with computers and adept at navigating multiple software applications?

If you answered yes, then this job is perfect for you!

Responsibilities:

• Coordinate and dispatch field technicians for our branches across Canada.
• Proactively contact customers by phone to communicate any appointment changes clearly and promptly.
• Accurately collect data in an efficient, pleasant, and error-free manner.
• Follow instructions, processes, and procedures.
• Anticipate and respond to customers' unique needs.
• Maintain consistency and exhibit a positive and helpful attitude.

Qualifications

• Post-secondary education (an asset).
• 2 years of work experience in a dispatch environment (an asset).
• Availability to work a flexible schedule, including days, evenings, weekends, and select statutory holidays, to meet customer demand.
• Proficiency in Microsoft Office (Outlook, Excel) and Google Maps is required.
• Proficiency in Service Titan (Asset).
• Effective, professional, and polite communication skills in English (both verbal and written).
• Ability to address customer concerns through critical thinking and strategic resource allocation, while maintaining a friendly and non-threatening manner.
• High level of interpersonal skills necessary to provide outstanding customer service and thrive in a collaborative environment.
• Exceptional communication and listening skills.
• Willingness to accept feedback and coaching.
• Ability to remain composed and polite when working under pressure.

Benefits

• Extended health care.
• Dental care.
• Vision care.
• Disability insurance.
• Life insurance.
• RRSP matching program.

We thank all who apply, however only those selected for an interview will be contacted. Right Time is an equal opportunity employer. Please let us know of any accommodations required in preparation of your visit. Please note that this position requires a Criminal Background Check be completed for potential candidates. This check must be satisfactory in order for an employment offer to be extended unconditionally. This position is currently vacant and is being posted to fill an existing opening.