[Hiring] Senior Customer Success Manager @Motion

Role Description

Most CS jobs are about driving adoption of a tool. This one is different. You'll own a small book of Motion's largest and most strategic customers: top DTC brands and agencies with big creative teams, big media budgets, and a lot riding on getting creative right. They come to us because their creative process is broken. Insights are trapped in spreadsheets, testing decisions get made on gut feel, and media buyers and creative teams don't share a language. Your job is to rebuild that process with them, using Motion and Runneth as the vehicle.

• With 10–30 accounts, you'll have room to go deep in a way that a high-volume book doesn't allow.
• You'll know each customer's business, org chart, goals, and creative roadmap as well as they do.
• The CSMs who thrive in this seat don't train people on features; they change how a company runs its creative strategy.
• You'll be among the first CSMs anywhere to deploy an AI agent into the workflows of large, complex marketing orgs.
• Your customer conversations literally train the product.
• You'll attach a customer's Creative Benchmarks report to Motion's AI, prompting it against their specific testing volume and format strategy.

This job moves fast. You'll own 10–30 accounts, and each one matters. These are complex organizations with multiple brands or clients, several teams, and executive stakeholders who expect a strategic partner, not an account rep.

• Onboarding here is a multi-month engagement inside a customer's creative process, often across several teams at once.
• You'll be expected to know each account's goals, risks, and expansion potential cold.
• Be an industry expert that can find and close gaps in their creative strategy approach.
• Build relationships from the IC level up to the VP and C-suite.

Qualifications

• 3+ years in performance marketing, customer success, account management, or client services at a B2B SaaS company.
• At least 2 years managing strategic, enterprise, or high-value accounts.
• A track record of owning retention and expansion outcomes for a named book of business.
• Comfort building trust with senior marketing leaders (VP, CMO, agency principals).
• Experience leading complex, multi-stakeholder onboardings and change management across teams.
• Strong public speaking, presentation, and relationship-building skills.
• A resourceful, self-starting attitude with genuine excitement to learn and teach.
• Exceptional organization.

Requirements

• You're the person asking questions in every meeting. Engaged, curious, and unafraid to push the group to think differently about how it approaches a problem.
• AI as a core working habit. You actively find smarter ways to do your job and stay curious as the tools evolve.

Benefits

• Competitive compensation including equity for all employees.
• Health benefits from day one.
• Monthly health & lifestyle stipend.
• 20 days PTO.
• $1,500 work-from-home stipend.
• Remote-first, hybrid optional with team members across Canada, the U.S., and beyond.
• Annual team offsite and a summer company retreat.