[Hiring] Dispatcher @Wrench Group

Role Description

Join our Customer Service team and watch your career excel! Clear career pathing, dedicated training, great pay and benefits, deeply dedicated leadership, and the backing of a company that's been in business for nearly 40 years! Make the jump now. You deserve a stable income, career, & company to help support you & your family's expanding goals!

Our Dispatchers are responsible for scheduling and dispatching HVAC Service Technicians to customers' homes/businesses. Experience working with ServiceTitan software and industry knowledge is extremely helpful, but not required. Bilingual English/Spanish is a plus!

Qualifications

• Minimum 3 years of HVAC dispatch/scheduling experience required
• Knowledge of the Phoenix, Metropolitan area for best routing practices
• Microsoft Office - Word, Excel, Outlook Mail
• Maintain positive outlook even in stressful situations
• Attention to detail
• Strong phone presence
• Must have strong verbal and written communication skills
• Deliver world-class customer service
• Be self-motivated
• Bi-lingual English/Spanish a plus, but not required
• High School Diploma or equivalent
• Ability to pass a pre-employment background check and drug screen

Requirements

• Update service appointment time frames for customers
• Reschedule service appointments
• Update Service Managers when issues arise
• Schedule & dispatch Technicians to customer homes
• Audits and reports as needed
• Route calls using best practices
• Administrative duties as requested
• Communicate effectively with all Technicians, Managers, and department heads
• Update Call Center Team with job availability

Benefits

• Competitive Pay and NO WORK SHORTAGE
• Earn $25/hour as a Dispatcher with Collins Comfort!
• Excellent Schedules!
• Work from home!
• Dedicated on-going training, support, and career growth!
• Paid Time Off, 6 Paid Holidays per year, PLUS get paid to take your birthday off!
• Generous benefits package including Health, Vision, and Dental plans for you and your family to choose from
• Company Paid Life Insurance, Short-Term and Long-Term Disability
• 401K Retirement Plan with company match
• Special Program Options: FSA, Free Employee Assistance Program, Legal Services, and Identity Theft Protection
• Casual Environment!
• Employee appreciation events throughout the year like parking lot BBQ's, catering/food trucks, snow cone days, big prize giveaways, employee recognition awards, and more!