[Hiring] Director of Customer Success @Apptad, Inc.

Role Description

Client's pharmacovigilance signal detection and management platform helps life sciences organizations identify, evaluate, and act on emerging safety signals with speed and confidence. We are seeking a Director of Customer Success to own the health, growth, and long-term value of our customer base. This is a commercially minded leadership role with three core mandates:

• Be the trusted advisor to drug safety leaders at our customers.
• Act as the voice of the customer inside our organization.
• Drive revenue expansion.

You will know where every account stands, what each customer needs to succeed, and where the next opportunity lies - and you will turn that insight into renewals, expansion, and a stronger product.

Qualifications

• 10+ years of experience in life sciences, software, or consulting, including significant customer-facing experience with enterprise clients.
• Strong working knowledge of drug safety and pharmacovigilance processes and regulations, ideally including signal detection and management (e.g., EU GVP Module IX, FDA guidance).
• Proven ability to build and manage relationships with executive stakeholders at large global pharmaceutical or biotech companies.
• Demonstrated success driving renewals, upsell, or cross-sell, with comfort owning or contributing to revenue targets.
• Data-driven approach to account management, using health metrics and usage insight to act proactively.
• Exceptional communication, presentation, and executive presence, with the ability to translate complex scientific and technical concepts into clear business value.
• Strong problem-solving skills and a proactive, ownership-driven mindset.
• Ability to travel up to 25%.
• Must be legally authorized to work in the United States without current or future need for visa sponsorship.

Requirements

• Hands-on experience with pharmacovigilance products such as signal detection, safety database, or safety analytics applications.
• Experience in a high-growth enterprise SaaS environment.
• Familiarity with customer success and CRM platforms (e.g., Gainsight, Salesforce).
• Degree in life sciences, pharmacy, computer science, or a related business field; advanced degree a plus.

Benefits

• Opportunity to work remotely with client travel.
• Engagement in a leadership role within a growing organization.
• Ability to influence product development and customer success strategies.