[Hiring] Digital Dentistry Customer Success Partner @Benco Dental

Role Description

This role will provide customer on-boarding and technical support and assistance for 3D printers and scanners, digital imaging hardware and software, automation mills for medical products, computer hardware, as well as new and emerging dental technologies offered under the Digital Dentistry brand to customers.

• The Customer Success Partner provides tier 1 support to customers and coordinates with outside vendors for additional support when necessary.
• Provides customers with education on proper use and maintenance of products under the Digital Dentistry brand, as well as information on basic troubleshooting procedures.
• Collaborates with Field Support Technicians to assist with onsite implementation of products under the Digital Dentistry brand.
• Creates and maintains knowledgebase articles on solutions to common issues, maintenance procedures, and best practices.

Qualifications

• Strong quantitative and analytical problem-solving skills including the ability to generate technical documentation on resolutions.
• Strong interpersonal skills; comfortable listening and resolving conflicts with customers.
• Strong knowledge of installation, setup, maintenance, and troubleshooting of technical support services including, but not limited to, hardware for laptops/desktops/tablets.
• Excellent communicator with the ability to explain technical information to a non-technical audience.
• Ability to work independently and in a team environment.
• Ability to prioritize and manage multiple tasks and/or projects.
• Windows and Microsoft Office proficient.
• Strong initiative around maintaining and enhancing technical skills.

Requirements

• Technical skill set: CAD/CAM, digital imaging software, and dental specific software (Preferred).
• Knowledge of peripherals, printers, scanners, displays, and interface devices.
• Knowledge of Microsoft's currently supported Windows desktop and server operating systems.
• Experience: 4-6 years in a technical support role (Required).
• Experience: 1-3 years working with dental or other medical equipment (Preferred).
• Effectively communicates (reads, writes, speaks) English (Required).
• Ability to travel, on occasion, to customer offices (10%).

Benefits

• Excellent Compensation Packages.
• Medical, Dental and Vision Benefits Effective on Day 1.
• 401k Package Effective on Day 1.
• Paid Time Off Program.
• Profit Sharing.
• Associate Discounts and Community Giveback Programs.
• College Tuition Savings Program.
• Caring Family Culture Toward all Associates.
• Certified as a FORTUNE Great Place to Work.
• Opportunities to join resource groups that promote Diversity, Equity, and Inclusion.
• Family owned for 95+ years.

Company Description

Benco Dental, the largest privately owned, full-service dental distributor in the United States, has remained in the family since 1930—a family that now includes our more than 40,000 customers and over 1,500 associates in the 48 contiguous states.

• We provide more supply and equipment options than any other full-service distributor, an offering enhanced by a comprehensive suite of services, including office design, equipment repair, practice coaching, financing and project management, wealth management and dental-specific technology solutions.
• These services are supported by over 400 professionally trained sales representatives and 300 factory-trained service technicians who begin every task by asking “What does the customer want?”
• If you enjoy working for a progressive company, who is committed to diversity in our workforce, who values all customers and associates, who also provides the opportunity for growth and development- we encourage you to learn more about our Benco family.