[Hiring] Director of Customer Marketing & Advocacy @MongoDB

Role Description

MongoDB is hiring a Director of Customer Marketing & Advocacy to showcase our customers and support one of our strongest growth levers. This is a build-and-influence role: you will scale customer marketing into a strategic growth function impacting market share, mindshare, and awareness with a focus on enterprise segments and AI-native startups.

We're not looking for someone to run customer marketing as usual. We want a leader who will innovate, drive change, and take this program to the next level: an AI-enabled engine that finds, matches, and activates customer voice at speed and scale, and a program other companies point to as the bar they aspire to.

You will build a world where our customers show up everywhere: on stage, in analyst and press conversations, across our brand campaigns and content, and throughout the buying journey. You will also create a channel for customer insight where the insight we gather from customers will sharpen how Product and Product Marketing position, message, and launch.

You will lead the customer marketing team across AMER and EMEA and partner closely with Brand, Communications, Strategic Events, Social Media, Product Marketing, Executive Programs, Sales, Customer Success, Partners, Product, and Investor Relations.

This role can be based remotely in the United States.

What You'll Do

• Put customer voice at the center of MongoDB's story, across every channel.
• Make the customer voice the heart of our brand.
• Lead customer storytelling and content.
• Bring customers to every stage.
• Earn credibility beyond our own channels.
• Redefine what customer marketing can be, and set the bar.
• Build an AI-enabled engine that scales.
• Grow a deep, diverse customer community.
• Embed customer proof across the business.
• Turn customer voice into insight.
• Prove the business case.
• Influence up and across.
• Build and lead the team.

Qualifications

• 10+ years of B2B marketing experience, including significant leadership of customer marketing, advocacy, or customer-led brand programs at an enterprise software, cloud, data, or developer-focused company.
• 5+ years leading teams, including managing managers and teams across regions.
• A record of innovating and driving change.
• Hands-on experience using AI and automation to scale customer marketing or advocacy operations.
• A track record of building or scaling a customer marketing function through significant growth or change, with quantifiable results.
• Exceptional storytelling and editorial judgment.
• Experience integrating customer voice across brand campaigns, communications, social and influencer marketing, events, and product launches.
• Proven success building customer advocacy and co-marketing programs.
• Executive presence, with experience engaging C-level customers.
• Experience building cross-functional operating models.
• Comfort in a fast-moving, technical, AI-driven market.

Preferred Qualifications

• Experience marketing to both large enterprises and startups.
• Experience with AI-enabled advocacy or customer evidence platforms.
• Experience supporting executive communications, keynote development, or large-scale customer events.
• Experience supplying customer proof for earnings, investor, or analyst materials at a public company.
• A recognized presence in the customer marketing community.

Benefits

• Equity participation in the employee stock purchase program.
• Flexible paid time off.
• 20 weeks fully-paid gender-neutral parental leave.
• Fertility and adoption assistance.
• 401(k) plan.
• Mental health counseling.
• Access to transgender-inclusive health insurance coverage.
• Health benefits offerings.

Company Description

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software.

MongoDB’s unified data platform helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we’re powering the next era of software.