[Hiring] Digital Solutions Specialist @Envista Holdings Corporation

Role Description

The Digital Solutions Specialist is a field-based customer implementation and training professional responsible for accelerating the adoption and effective utilization of Ormco's digital orthodontic products and workflows. The position partners with Doctors, practice teams, Ormco Field Representatives, Clinical Education, Clinical Success, Customer Support, and other internal stakeholders to move customers from commercial commitment through successful implementation and repeatable utilization.

Following the commercial handoff, the Digital Solutions Specialist assesses practice readiness, develops an implementation plan, delivers product and workflow training, supports initial case submissions and product use, and helps resolve early adoption barriers. The role serves as a trusted product and workflow resource throughout the implementation period and ensures customers are equipped to confidently integrate Ormco solutions into their practices.

The position does not own the commercial sale or primary account relationship. Its primary accountability is to convert committed customers into activated, confident, and consistently utilizing practices.

Qualifications

• Bachelor's degree or equivalent combination of education and relevant professional experience.
• Minimum of three years of experience in orthodontics, dentistry, medical devices, clinical training, customer implementation, customer success, or a related field.
• Experience training, coaching, or supporting clinicians and practice teams in a customer-facing environment.
• Demonstrated ability to learn and communicate technical, product, and workflow information.
• Experience managing multiple customer implementations, training engagements, or field-based projects simultaneously.
• Proficiency with Microsoft Office applications and CRM or customer-management systems.
• Willingness and ability to travel frequently throughout an assigned geography, including overnight travel.
• Experience working in an orthodontic or dental practice (preferred).
• Experience with clear aligner treatment processes, intraoral scanning, digital orthodontic workflows, or related dental technologies (preferred).
• Previous experience with Ormco products, Spark Clear Aligners, Ormco Digital Bonding, intraoral scanners, or comparable orthodontic solutions (preferred).
• Clinical, dental assisting, dental technology, treatment-coordinator, or practice-management experience (preferred).
• Experience delivering in-person product training and coaching in a clinical or practice setting (preferred).
• Experience supporting product onboarding, implementation, adoption, or customer utilization within the dental or medical-device industry (preferred).

Requirements

• Strong facilitation, presentation, coaching, and adult-learning skills.
• Ability to establish credibility with orthodontists, general practitioners, clinical staff, sales professionals, and internal partners.
• Ability to translate technical and clinical concepts into clear, practical workflows.
• Strong customer orientation and commitment to delivering a consistent implementation experience.
• Effective project-management and organizational skills, with the ability to manage multiple concurrent implementations.
• Strong problem-solving skills and the ability to identify workflow barriers and coordinate appropriate solutions.
• Ability to influence outcomes without direct authority.
• Strong written and verbal communication skills.
• Ability to work independently in a field-based environment while contributing to a coordinated regional and national team.
• Sound judgment in determining when an issue requires clinical, technical, quality, regulatory, or leadership escalation.
• Ability to use customer and implementation data to prioritize activity and improve outcomes.

Benefits

• Annual performance bonus.
• Medical/dental/vision benefits.
• 401K match.
• Other applicable compensation plans.

Company Description

Ormco is a global leader and innovator of high-quality orthodontic products and solutions, including brackets and wires. For more than 60 years, our team has partnered with the orthodontic community to help create over 20 million smiles in more than 140 countries. We build trusted relationships, each rooted in respect and understanding.