[Hiring] Deployment Specialist @Manila Recruitment

Role Description

As a Deployment Specialist, you will support the rollout, setup, and implementation of their agents while working directly with customers throughout the deployment process. You will own the 30-day pilot-to-paid conversion process, providing exceptional technical implementation and customer support to ensure successful adoption and measurable value.

This role requires strong English communication skills, as you will interact directly with their customer base and collaborate closely with internal teams to address technical issues, optimize workflows, and ensure a smooth deployment experience.

Duties and Responsibilities:

• Lead implementation for new pilot clients - configuring agents, workflows, and automations to match each client's specific use case
• Act as the primary point of contact during the pilot period, building trust and driving the pilot toward a successful paid conversion
• Proactively monitor client usage and agent performance to catch issues (misconfigurations, edge cases, breakdowns) before clients report them
• Troubleshoot and resolve configuration issues, workflow failures, and agent behaviour problems
• Communicate clearly and confidently with clients - explaining technical issues and resolutions in plain language
• Document recurring issues and configuration patterns to help improve onboarding and product setup over time
• Partner with the product/engineering team to escalate and report bugs, edge cases, and feature gaps found during implementation

Qualifications

• 5+ years of experience in implementation, onboarding, or technical customer success/support roles
• Excellent written and spoken English - this is a highly customer-facing role
• Comfort working with workflow/automation tools (e.g., building or configuring automations, integrations, or no-code/low-code workflows)
• Strong troubleshooting instincts - you notice when something's off and don't stop until you've found the root cause
• Background in Customer Success, Technical Support, Solutions/Implementation, or a related technology role
• Detail-oriented, organized, and comfortable owning multiple client accounts at once
• Genuine satisfaction in solving problems and making customers happy - this is core to the role, not a side skill
• Experience with workflow automation tools like n8n and Zapier
• Must have own equipment (laptop and stable internet connection)

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Engineering or related (advantageous)
• Experience in QA, testing, or bug-hunting (manual or automated) (advantageous)
• Experience with AI agent platforms, chatbot/voice agent configuration, or similar tools (advantageous)
• Prior experience working with U.S.-based clients or teams (advantageous)

Benefits

• Work-from-home flexibility
• Monday to Friday, 9pm to 6am Manila time (9am to 6pm EST), with 8 core working hours exclusive of 1 hour break