[Hiring] Danish-speaking E-commerce Representative @Transcom

Role Description

We are looking for Danish-speaking customer-oriented and empathetic individuals to join our dedicated eCommerce Support Team for Samsung at Transcom. As an eCommerce Customer Support Representative, you’ll play a vital role in enhancing our client’s customers’ shopping experiences by providing exceptional service and support throughout their online purchasing journey.

In this role, you’ll focus on ensuring customer satisfaction throughout their eCommerce journey—from purchase to delivery and beyond. You’ll actively listen, empathize, and engage with customers, offering tailored solutions, advice, and information. Your goal will be to help our customers have seamless, positive interactions every time they shop with our clients.

Qualifications

• Intermediate English (B2+) – both written and spoken.
• Native or fluent in Danish.
• Previous customer service experience, especially within retail, eCommerce, or any customer-focused role, is highly valued.
• Excellent communication skills with an ability to empathize and build rapport.
• Positive attitude, resilience, and ability to handle challenging customer interactions gracefully.
• Good problem-solving skills, with the creativity to offer quick and effective solutions.
• Ability to multitask comfortably in a fast-paced environment.
• A genuine interest in providing outstanding customer experiences.

Requirements

• Fully remote role, where you can work from home if you live in Sweden.
• A hybrid solution if you live in the Stockholm area, where you can combine working at the office and from home.

Benefits

• Competitive salary.
• Comprehensive training program.
• Career advancement opportunities.
• Collective agreement & pension plan.
• Health & wellness benefits.
• Free access to gym in the office building.
• A dynamic and inclusive work environment.

Company Description

Transcom is a global community of customer experience experts. We’re agile, curious, driven, and committed lifelong learners who care deeply about delivering world-class service for some of the world's most beloved brands.

We have over 33,000+ customer experience specialists in 29 countries with 90 sites, delivering services in 33 languages for international brands across various industries. Thanks to our recent success, we are expanding our award-winning team and investing in our employees.

At Transcom, we are relentlessly committed to our clients and each other. Every day, someone starts their journey with Transcom. They take the potential they have today and transform it into skills for the future. They get recognized for working hard, being a team player, and supporting others. They stand up for positive, lasting change in their teams and communities.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.