[Hiring] CX Retail Agent @Framebridge

Role Description

We're seeking a CX Retail Agent who will sit at the heart of the customer experience, supporting customers across email, phone, chat, and SMS and serving as the liaison between Framebridge Retail Stores, CX, and production teams. You're a natural problem solver and strong communicator who genuinely enjoys helping people, and you'll make decisions in the customer's best interest to make framing feel easy, enjoyable, and accessible for everyone. This role reports to the CX Retail Lead.

As a Framebridge Team Member, You Will:

• Show Pride: Stand behind our work, sweat the details, and strive for continuous improvement every day.
• Adapt & Act: Be creative and solution-oriented, flexible, and proactive.
• Embrace Challenges: Embrace challenges with creative solutions and collaborate to succeed.
• Secure the Baton: Take personal responsibility for delivering successful outcomes.
• Make It Special: Search for opportunities to make our product and experience special.
• Build to Last: Build lasting relationships within our team and with our customers.

As CX Retail Agent, You Will:

• Deliver best-in-class customer service that builds brand trust and customer loyalty.
• Provide fast, friendly customer support via email, phone, chat, and SMS.
• Build strong customer relationships through active listening, clear communication, and creative problem-solving.
• Help customers with order status, order changes, and account updates.
• Use sound judgment to resolve inquiries quickly and effectively.
• Navigate internal tools and systems with confidence (CRM, order management, payment tools, etc.).
• Stay flexible and adaptable within a structured production environment.
• Serve as the liaison between Framebridge Retail Stores, Customer Service, and production teams.
• Balance multiple priorities across customer needs, store support, and team projects.

Qualifications

• 1–2 years of experience in customer service, retail, or hospitality.
• Strong written and verbal communication skills with an engaging, customer-first approach.
• Comfort with browser-based tools and systems.
• Excellent time management and organizational skills, with strong attention to detail.
• Ability to multitask across channels and priorities.
• A collaborative, team-oriented mindset.
• Full-time availability, including some weekends.
• Bonus: Experience with design tools like Adobe Photoshop, Canva, Figma (not required).

Benefits

• Full medical, dental, and vision benefits.
• Generous retirement program — 401(k) and employer-funded pension plan.
• Parental leave and return program.
• Flexible Time Off and paid holidays.
• Framebridge employee Free Frame codes and discounts.
• Short-term disability and Life/AD&D Insurance.
• Employee Assistance Program (EAP).
• Ongoing learning and development opportunities.
• Commuter benefits.
• Pet insurance.
• And more!

Salary Information

The base range is $18-$19 per hour. Final compensation depends on experience, qualifications, and location.