[Hiring] Customer Value Consultant @Tricentis

Role Description

As Customer Value Consultant, you will be the primary post-sales owner for customer success, helping customers realize measurable business value from their investment in Tricentis. This role exists to strengthen customer outcomes, increase adoption, reduce renewal risk, and support sustainable growth across Direct-Led, Co-Sell, and Opportunistic customer segments.

You will own the Customer Success Plan, build trusted relationships from operational stakeholders through VP and C-level sponsors, and orchestrate the Tricentis and partner resources needed to move customer outcomes forward. Success is measured through customer value realization, adoption, portfolio health, retention performance, executive alignment, and the expansion opportunities that follow demonstrated value.

Qualifications

• Demonstrated success improving adoption, demonstrating customer value, and managing a portfolio of recurring-revenue customers, typically across 5 to 8+ years in Customer Success, Value Consulting, Account Management, Technical Account Management, or a comparable enterprise SaaS post-sales role.
• Executive presence and proven ability to establish credibility and lead outcome-focused conversations with VP and C-level stakeholders.
• Ability to translate technology adoption into business outcomes, executive value narratives, and credible investment cases built from customer evidence.
• Experience identifying customer risk, building mitigation and recovery plans, and supporting customers through critical escalations.
• Understanding recurring-revenue models, retention drivers, renewal risk, and expansion signals.
• Ability to align Sales, Technical, Support, Services, Product, Renewals, and partners without direct authority.
• Enough product knowledge to connect customer goals to Tricentis capabilities and resolve common first-line questions, engaging credibly with business and technical stakeholders without becoming the delivery resource.
• Disciplined in maintaining success plans, risk visibility, commitments, and next steps, using health indicators, adoption metrics, and judgment to focus where impact is greatest.

Requirements

• Experience in software testing, quality assurance, or a related technology domain.
• Experience supporting strategic enterprise customers in a SaaS environment.
• Familiarity with executive business reviews, customer success planning, and value realization methodologies.
• Experience with partner-led or co-sell customer engagement models.
• Comfort constructively challenging customers and stakeholders where decisions are limiting outcomes.

Benefits

• Tricentis is proud to be an equal opportunity workplace.
• Qualified applicants will receive consideration for employment without regard to race, color, ethnicity, gender, religious affiliation, age, sexual orientation, socioeconomic status, or physical and mental disability and other statuses protected by law.

Success in Your First Year

• First 90 Days: Build trusted relationships with your Account Executives, cross-functional partners, and key customer contacts. Assess your portfolio's health, adoption status, and renewal timeline, and build or refresh Customer Success Plans for priority accounts. Establish a clear success cadence and engagement approach appropriate to each segment.
• Six Months: Keep Customer Success Plans current, outcome-based, and actively used to manage customer progress. Surface material renewal risks at least 120 days out with documented mitigation plans, owners, and escalation paths. Complete required executive engagements and document alignment on priorities, value, and next actions.
• Twelve Months: Deliver measurable progress against customer outcomes, adoption milestones, and portfolio health targets. Achieve or exceed the applicable Gross Revenue Retention target, minimizing preventable churn through proactive intervention. Consistently identify and transfer qualified expansion signals, with health, risks, and commitments accurately maintained in designated systems.

Global Sanctions Compliance

We comply with all applicable global sanctions and export control laws. Candidates must not be listed on any government restricted party lists (including OFAC SDN List and U.S. Commerce Department restricted lists) and must certify that their employment would not violate any sanctions or export control regulations. Candidates must notify us of any changes to their status during the application process or subsequent employment.