[Hiring] Customer Value Architect @MindBridge Analytics

Role Description

The Customer Value Architect is responsible for turning MindBridge from a deployed product into a durable operating capability inside the customer’s organization. This role sits within the Customer Transformation & Value Architecture function and owns the customer value architecture after the operating strategy has been defined.

• Translate customer goals, use cases, workflows, stakeholders, and executive priorities into a scalable adoption and value-realization motion.
• Work closely with Forward Deployed Process Engineers, Project Managers, Account Managers, Success Engineering, Product, Education, and Support.
• Combine audit, finance, transformation, change management, analytics, and executive communication into a practical customer value system.

What You Will Do

• Convert Strategy Into Customer Operating Rhythm:
  • Translate operating-model strategy into ongoing customer rituals, success checkpoints, enablement plans, and business reviews.
  • Ensure MindBridge becomes part of the customer’s recurring workflows.
  • Partner with customer leaders to define how teams will review insights, assign actions, measure outcomes, and sustain usage.
  • Build adoption motions that can scale beyond the initial use case, entity, or team.
  • Ensure customers understand the “next best use case” and the path from first value to broader transformation.
• Scale Adoption Across Customer Teams:
  • Drive adoption strategies that help customers move from initial use to repeatable operating behavior.
  • Design persona-based adoption plans for various roles.
  • Partner with Customer Education to package enablement paths, workshops, office hours, templates, and reusable adoption assets.
  • Identify adoption friction and coordinate the right internal response.
  • Help customers establish internal champions, governance rhythms, and centers of excellence.
• Lead Executive Value Storytelling:
  • Create executive-ready value narratives that communicate progress, outcomes, risks, and expansion potential.
  • Facilitate customer business reviews and executive value conversations.
  • Equip customer champions with internal stories, metrics, and materials.
  • Translate operational wins into relevant language for executives.
  • Surface executive misalignment early and coordinate internal sponsorship.
• Partner Across the Account Team:
  • Partner with FDPEs to understand the customer’s redesigned operating model.
  • Ensure value milestones and adoption readiness are visible in the implementation plan.
  • Align value realization with retention, growth, renewal readiness, and account strategy.
  • Partner with Success Engineering when adoption is blocked.
  • Share structured customer feedback, value patterns, and adoption blockers with Product.
• Build Repeatable Value Assets:
  • Codify successful adoption motions, value stories, customer playbooks, and executive narratives.
  • Contribute to scalable frameworks for repeatable value delivery.
  • Identify repeatable patterns across customers and convert them into enablement, templates, and guides.
  • Help build a value intelligence loop for future improvements.

Qualifications

• Strong experience in customer success, value consulting, transformation consulting, audit transformation, finance transformation, or enterprise SaaS adoption.
• Ability to translate customer business objectives into measurable outcomes, adoption plans, and executive value stories.
• Strong understanding of finance, audit, risk, controls, assurance, or financial operations.
• Experience working with enterprise customers and complex stakeholder environments.
• Ability to influence executive sponsors, operational leaders, and day-to-day users.
• Strong change-management instincts and the ability to drive adoption through practical operating rhythms.
• Analytical mindset with comfort interpreting usage, adoption, value, health, and risk signals.
• Strong cross-functional collaboration skills across Services, Success, Sales, Product, Support, and Education.
• Ability to operate in ambiguity while creating structure, accountability, and repeatability.

Requirements

• 7+ years of experience in customer success, transformation consulting, value consulting, enterprise SaaS, audit, finance, risk, or analytics.
• Demonstrated experience driving adoption, value realization, or business transformation in complex customer environments.
• Experience working with executive sponsors and senior business stakeholders.
• Strong written and verbal communication skills, including executive-facing storytelling.
• Familiarity with audit, finance, accounting, risk, controls, or enterprise data workflows.
• Bachelor’s degree in Business, Accounting, Finance, Economics, Data, Information Systems, or a related field.

Preferred Qualifications

• CPA, CA, CIA, CISA, CFE, CRMA, PMP, Prosci, or equivalent professional credential.
• Experience in audit analytics, financial risk intelligence, AI-enabled analytics, or enterprise data platforms.
• Experience building customer value frameworks, adoption playbooks, business reviews, or ROI models.
• Experience supporting multi-use-case expansion in enterprise SaaS.
• Background in consulting, professional services, customer success strategy, or transformation advisory.
• Familiarity with ERP systems, financial datasets, audit workflows, or modern data environments.

Pay Range

The expected base salary range for this position is $115,000 to $130,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills, experience and competencies, and unique qualifications.

Benefits

• Competitive Compensation and Equity
• Flexible Work – Hybrid or Remote
• Comprehensive health benefits and wellness programs
• Professional development opportunities
• Flexible Time Off
• Company Matched Retirement Plans
• 4 company-wide digital detox days annually

Equal Opportunity at MindBridge

At the heart of our global success lies commitment to diversity and inclusion. We rigorously enforce an equal opportunity policy in all aspects of employment, championing merit and qualifications as our benchmarks. MindBridge is a proud equal opportunity employer, embracing applicants of all backgrounds without regard to race, nationality, religion, gender, disability, or any other factors.

At MindBridge, we are committed to providing an accessible candidate experience. If you require accommodations during the interview process or beyond, please inform us. We will work with you to provide necessary support and reasonable accommodations while maintaining confidentiality.